Guest Service Agent

Northview Residential REIT; Inuvik; On-site; CAD 40,000 - 55,000; Full time

Job summary

A hospitality management company in Inuvik is seeking a Guest Service Agent to provide exceptional guest experiences in the hotel. The role involves greeting guests, managing reservations, and assisting with inquiries. Ideal candidates will have strong customer service skills and a flexible schedule. Competitive pay and benefits package included.

Benefits

Competitive pay

Extended health care including medical, dental, and vision

Life insurance and wellness programs

Discounts on rent at company properties

Vacation Travel Assistance for Northern employees

Qualifications

• Exceptional customer service and interpersonal skills are a must.
• Professional appearance and attitude required.
• Ability to problem-solve and manage guest inquiries.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Contact housekeeping or maintenance staff for guest issues.
• Perform bookkeeping duties, balancing accounts and conducting audits.

Skills

Exceptional customer service

Interpersonal skills

Excellent verbal communication

Excellent written communication

Problem-solving

Organizational skills

Multi-tasking ability

Attention to detail

Job description

Overview

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.

We are looking for a Guest Service Agent to join our Hotel team in Inuvik, NT. Reporting to the Operations Manager, Hotel, you will be the front-line representative for the hotel and will strive to provide an exceptional, proactive, and memorable experience for the guest.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel
• Verify customers’ credit, and establish how the customer will pay
• Contact housekeeping or maintenance staff when guests report a problem
• Make and confirm reservations
• Assign and distribute room keys
• Perform bookkeeping duties such as balancing accounts and conducting nightly audits
• Keep records of room availability and guests’ accounts
• Record guest comments or complaints, referring them to managers when necessary
• Review accounts and charges with guests during the check-out process
• Answer inquiries pertaining to hotel services, guest registration, and travel directions
• Arrange tours, taxis, and restaurant reservations for guests

Qualifications

• Exceptional customer service and interpersonal skills
• Professional appearance and attitude
• Excellent verbal and written communication skills
• Ability to problem-solve
• Good organizational skills, able to multi-task, and is detailed-oriented
• Flexible schedule (able to work evenings, weekends, and holidays)

Benefits

• Competitive pay
• Extended health care including medical, dental, and vision coverage
• Life insurance, drug coverage, and wellness programs
• Discounts on rent at Northview properties
• Vacation Travel Assistance for Northern employees

If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence.

Please note, only those candidates chosen to continue to the next stage of the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.