Guest Experience Specialist - Hospitality & Service

Hospitality Newfoundland and Labrador; San Juan de Terranova; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality provider in Canada is seeking a Guest Services Agent to enhance guest satisfaction. The role involves welcoming guests, managing reservations, and providing exceptional service. Candidates should have at least one year of guest service experience and possess strong communication skills. This position requires working various shifts, including nights and weekends. The compensation is competitive, ranging from $17.72 to $19.22 per hour, along with benefits such as company events and an employee assistance program.

Benefits

Employee assistance program

On-site parking

Company events

Qualifications

• Previous hospitality experience is an asset.
• Ability to communicate verbally and written in English is essential.

Responsibilities

• Welcome guests upon arrival and verify reservations.
• Monitor room inventory and assist with upselling.
• Respond to guest inquiries regarding rates and services.
• Complete shift closing accurately.

Skills

Excellent guest service

Excellent communication skills

Strong computer skills

Highly organized

Works well under pressure

Energetic and self-motivated

Strong teamwork skills

Education

1 year previous guest service experience

Diploma in hospitality

Tools

Microsoft Word

Microsoft Excel

Job description

A hospitality provider in Canada is seeking a Guest Services Agent to enhance guest satisfaction. The role involves welcoming guests, managing reservations, and providing exceptional service. Candidates should have at least one year of guest service experience and possess strong communication skills. This position requires working various shifts, including nights and weekends. The compensation is competitive, ranging from $17.72 to $19.22 per hour, along with benefits such as company events and an employee assistance program.