Guest Experience & Logistics Coordinator

Pursuit Collection; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality and attractions company is seeking a seasonal operational coordinator in Banff, Canada, to enhance guest experiences through exceptional service. Responsibilities include managing transportation, resolving inquiries, and handling administrative duties, while ensuring cash handling is precise. Candidates should possess strong customer service skills, be adaptable, and thrive in team environments. The role emphasizes a commitment to safety and cleanliness, with additional perks like discounts and free attraction access.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to wellness resources

Qualifications

• Proven ability to engage in fast-paced, team-oriented environments.
• Comfortable handling cash and credit card transactions.
• Skilled in time management and multitasking.

Responsibilities

• Organize passenger manifests and coordinate transportation services.
• Create memorable guest experiences through exceptional hospitality.
• Respond effectively to guest inquiries across multiple channels.
• Ensure responsible handling of cash and credit card transactions.
• Maintain a clean and organized workspace.

Skills

Strong customer service focus

Attention to detail

Effective communication

Adaptability

Teamwork

Problem-solving

Time management

Self-motivation

Education

High School Diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

A leading hospitality and attractions company is seeking a seasonal operational coordinator in Banff, Canada, to enhance guest experiences through exceptional service. Responsibilities include managing transportation, resolving inquiries, and handling administrative duties, while ensuring cash handling is precise. Candidates should possess strong customer service skills, be adaptable, and thrive in team environments. The role emphasizes a commitment to safety and cleanliness, with additional perks like discounts and free attraction access.