Guest Experience Leader — On‑Floor Coach

lululemon; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading athletic apparel company located in Ontario, Canada is seeking a Guest Experience Lead. This role involves ensuring that all guests receive a quality in-store experience through technical product education and active leadership on the sales floor. Responsibilities include overseeing guest connections, participating in hiring processes, and contributing to a respectful team environment. Ideal candidates should have at least 1 year of customer service experience and demonstrate strong leadership and communication skills. Competitive compensation and benefits are offered.

Benefits

Extended health and dental benefits

Paid time off

Employee discount

Fitness classes

Qualifications

• Minimum 1 year of retail or customer experience.
• Ability to navigate difficult conversations with guests.

Responsibilities

• Ensure exceptional in-store guest experience.
• Lead from the floor to support guest needs.
• Participate in store hiring and training process.
• Review daily business metrics and motivate team.

Skills

Customer service

Retail experience

Team leadership

Communication skills

Education

High school diploma/GED/equivalent

Job description

A leading athletic apparel company located in Ontario, Canada is seeking a Guest Experience Lead. This role involves ensuring that all guests receive a quality in-store experience through technical product education and active leadership on the sales floor. Responsibilities include overseeing guest connections, participating in hiring processes, and contributing to a respectful team environment. Ideal candidates should have at least 1 year of customer service experience and demonstrate strong leadership and communication skills. Competitive compensation and benefits are offered.