Guest Experience Design Specialist

Pursuit Collection; Banff; On-site; CAD 55,000 - 75,000; Full time

Job summary

A hospitality and attractions company located in Banff is looking for an Experience Design & Implementation Specialist. This role involves supporting the design and execution of large-scale projects, ensuring quality and guest-centered outcomes. The ideal candidate has strong project management skills, creativity, and the ability to work collaboratively with various teams. Competitive benefits include free access to attractions and discounts on services, making this a unique opportunity.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Access to mental health resources

Qualifications

• Ability to balance creative intent with operational practicality.
• Skilled at providing clear on-site decisions and coordination.
• Highly organized project manager with strong follow-through.
• Experience interpreting spatial design plans.

Responsibilities

• Support the design of physical guest spaces in collaboration with designers.
• Ensure experience design concepts are delivered on time and budget.
• Lead hands-on execution during construction and installation.
• Facilitate reviews and cross-functional alignment.

Skills

Project management

Collaboration

Attention to detail

Design interpretation

Creative thinking

Education

Education or experience in design, architecture, or project management

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Based in either our Jasper or Banff office and Reporting to the Director of Initiatives & Experience Development and working in alignment with the Senior Manager of Brand Development, this role supports the experience design and implementation of large-scale capital projects from concept through completion. The Experience Design & Implementation Specialist helps translate guest insights, brand direction, and operational needs into coordinated design solutions, ensuring approved concepts are executed accurately, efficiently, and in a way that creates engaging, functional, and memorable physical environments and experiences throughout the experience design process and through implementation.

Experience Design

• Support the design and refinement of physical guest spaces in collaboration with interior designers, construction partners, vendors, and the operations team.
• Translate guest journey and operational needs into layouts, signage, environmental cues, and spatial flow.
• Fluent in design language and skilled at collaborating with creative teams to bring ideas to life.
• Integrate guest insights, journey-mapping outcomes, and multi-sensory design into spatial decisions that improve flow, influence behavior, and strengthen the overall experience.
• Champion the guest perspective to ensure quality, cohesion, and operational practicality in all design decisions.
• Champion the guest perspective, advocating for quality, cohesion, and operational excellence in every design decision.
• Bring an eye for design and detail while grounding decisions in operational realities and guest needs

Project Management

• Ensure experience design concepts are delivered on time, on budget, and aligned with guest and brand standards.
• Coordinate project schedules, deliverables, and budgets for experience-related work.
• Manage vendors and fabricators to ensure quality and consistency of design elements.
• Support project execution from concept to completion, balancing design vision with construction realities.
• Keep projects on track through clear communication, documentation, and team coordination.
• Oversee procurement schedules, installation logistics, and vendor engagement.
• Facilitate reviews, presentations, and cross-functional alignment.
• Provide timely on-site decisions and clarifications to keep fabrication and installation aligned with design intent and operational needs.
• Work as an embedded member of the project team, representing the guest experience lens
• Maintain strong follow-through and documentation to support smooth transitions into operational readiness.

Implementation

• Lead the hands-on execution of experience design elements during construction, installation, and pre-opening.
• Translate approved design concepts into actionable direction for contractors, vendors, fabricators, and internal teams.
• Oversee on-site implementation of signage, wayfinding, décor, guest flow elements, and multi-sensory components to ensure alignment with design intent.
• Develop SOPs, checklists, and tools to support operational teams ahead of opening.
• Problem-solve on site to maintain quality and guest-centered outcomes.
• Support the transition from construction to operations, ensuring hospitality teams receive the tools, documentation, and clarity needed for a smooth launch.
• Stay engaged through opening and ramp-up, tapering as ownership shifts to operations.
• Bring strong opening energy, detail-orientation, and an operator’s mindset to ensure final execution meets guest, brand, and operational standards and functions smoothly for day-to-day operations

Required Skills, Qualifications & Experience

• Ability to balance creative intent with operational practicality, feasibility, and construction realities.
• Skilled at providing clear on-site decisions, clarifications, and coordination with multidisciplinary teams, vendors, and contractors.
• Highly organized project manager with strong ownership, follow-through, and attention to detail.
• Demonstrated ability to develop SOPs, checklists, and tools that support operational readiness and smooth openings.
• Comfortable working collaboratively in dynamic, fast-paced environments with shifting project needs.
• Education or experience in design, architecture, environmental design, project management, or attractions/operations is an asset but not required.
• Experience interpreting spatial or environmental design plans and translating them into actionable direction for execution

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.