Guest Experience Agent — Open Top Tour (Seasonal)

Pursuit Collection; Banff; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hospitality company in Canada is seeking a Guest Experience Agent for the Spring/Summer 2026 season. As part of this full-time seasonal role, you will provide exceptional customer service, assist with tours, and engage with guests at iconic locations. Ideal candidates are organized, have strong communication skills, and a passion for the hospitality sector. Join us in creating unforgettable experiences and enjoy perks like free access to attractions and discounts on services.

Benefits

Free access to Pursuit attractions

Discounts on hotel stays and dining

Access to mental health and wellness resources

Qualifications

• Experience in customer service is required.
• Cash handling experience is an asset.
• Able to work independently and in a team.

Responsibilities

• Ensure high levels of customer service.
• Assist Driver Guides with guest experiences.
• Prepare for tours and maintain cleanliness of vehicles.

Skills

Strong customer service skills

Sales experience

Fluent in English

Attention to detail

Good communication skills

Conflict resolution skills

Positive attitude

Tools

Point-of-Sale system

Basic computer literacy

Job description

A leading hospitality company in Canada is seeking a Guest Experience Agent for the Spring/Summer 2026 season. As part of this full-time seasonal role, you will provide exceptional customer service, assist with tours, and engage with guests at iconic locations. Ideal candidates are organized, have strong communication skills, and a passion for the hospitality sector. Join us in creating unforgettable experiences and enjoy perks like free access to attractions and discounts on services.