Growth Operations Manager

nesto; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading mortgage lender in Canada is seeking a Growth Operations Manager to propel business expansion through strategic projects and operational excellence. The role encompasses embedding in core functions, driving improvements, and managing pivotal projects. Candidates should possess 3-6 years of experience in relevant fields, strong analytical skills, and the ability to communicate effectively across all levels of the organization. This position offers competitive compensation and the opportunity for significant career growth.

Benefits

Flexible hours

Competitive compensation

Great benefits

Qualifications

• 3-6 years experience in management consulting, finance, or operational role in a start-up.
• Highly analytical with the ability to quantify complex ideas.
• Strong communicator able to enact change across a growing organization.

Responsibilities

• Embed in core business functions as a key partner in generating growth.
• Develop actionable data reporting to support decision making.
• Coordinate internal and external stakeholders with conflicting priorities.

Skills

Analytical skills

Stakeholder management

Organizational skills

Communication skills

Tools

SQL

Python

Job description

nesto Group is Canada’s third-largest non-bank mortgage lender, with over $60 billion in mortgages under administration. Powered by a best-in-class proprietary technology platform, we provide seamless and efficient mortgage solutions and services to residential borrowers, commercial clients, and financial institutions through the nesto Mortgage Cloud and Intellifi.

• nesto Group is on a mission to build Canada’s mortgage ecosystem of the future.
• nesto Awarded Canadian Mortgage Lender of the Year by the Canadian Lending Association in 2023 & 2024
• nesto Awarded Best Mortgage Lender by Forbes Advisor in 2023 & 2024
• nesto Awarded Deloitte’s Technology Fast 50™ program winners for 2023 & 2024
• CMLS Awarded Overall Best Mortgage Lender in Canada 2024 According to CMP Brokers Lenders Survey

In only our 6th year of operations and now with 1000+ employees, nesto Group is an entrepreneurial, dynamic, and high growth environment.

About the Role

Growth Operations drives the rapid scaling of our business operations and delivers complex high-value enterprise wide projects. In this role, you will achieve this in two ways: (1) work closely with a functional leader to equip their team with world class processes and technology and (2) be the owner of strategic high impact cross-functional projects.

A successful Growth Operations Manager is the rare individual who masters analytical skills to identify and deliver the highest value opportunities possible, just as well as the soft skills required to wield influence to win challenging business cases and lead the change management for the changes you are implementing. Underpinned by a strong sense of ownership, your willpower is what gets challenging projects to the finish line.

You will be challenged on a day to day basis, your assignments and priorities will look entirely different every 6 months, and this role comes with high visibility that matches the high exp ectations. If this notion is energizing and motivating, you’re in the right spot!

Your responsibilities

• Embed yourself in one of our core business functions and become its leader’s key partner in generating growth and value
• Seize opportunities to deliver day to day improvements to core processes and tangibly grow business results
• Evolve our user journey and user experience to provide best in class service to borrowers, brokers and capital partners
• Develop impactful and action oriented data reporting to support better decisioning
• Help generate and prioritize growth roadmap and interface with our Product and Technology teams
• Deliver large scale projects to level up the business function. From scoping, to implementation, to change management
• Deliver transformational cross company projects, such as deploying new enterprise software, integrating new acquisitions or onboarding major whitelabel partners
• Coordinate a wide range of internal and external stakeholders, from senior leadership to front line staff, with sometimes conflicting perspectives and priorities
• Overcome complexity, ambiguity and obstacles to drive towards value and delivery
• Jump into unfamiliar territory and quickly become an expert to successfully lead a project to its conclusion
• Own the success of key enterprise level software: get the most of its implementation and use across the company
• Participate in defining Growth Operations ways of working, best practices, and interaction model with supporting functions and key stakeholders as we grow the function

Your Basic Qualifications

• 3-6 years experience in management consulting, finance, or hands-on operational role in a start-up
• Highly analytical, master of structuring ideas and data into spreadsheets with an ability to quantify complex ideas into clear and compelling business cases
• Ability to prioritize effectively with strong organizational skills, wise stakeholder management, time management and comfort operating in ambiguity
• Strong communicator in order to enact change across a growing organization, effectively present your ideas for change, and be a trusted face to represent nesto group with senior partners
• Process-oriented ethos, bringing solutions to problems that deliver today and at scale
• A curious mind to explore bold ideas, new technology and innovate smartly

Other Qualifications

Strong asset: French fluency. Many of our colleagues are French speaking.

Strong asset: Willingness to frequently work in one of our major offices in Montreal, Toronto, Calgary or Vancouver. Your presence expands your influence and understanding.

Nice to have: Experience working with data with SQL or Python, or other data modeling tools

Nice to have: Mortgage or financial sector experience

What We Offer

Contribute directly to shaping the experience that will modernize the Canadian mortgage industry

Learn and be challenged daily by smart, hard-working and ambitious colleagues

This is a high impact and visibility role, you will work directly with nesto group leadership. Opportunity for growth within the company.

Earn competitive compensation to match the responsibilities of the role

As we recognize the importance of work-life balance, we offer flexible hours and great benefits