Groomer Team Lead

ComForCare Home Care - Kansas City; Avondale; On-site; CAD 55,000 - 98,000; Full time

Job summary

A mobile pet grooming service in Avondale is seeking a Lead Groomer to oversee operations, provide grooming services, and ensure client satisfaction. The ideal candidate has a deep understanding of grooming techniques, excellent communication skills, and at least one year of experience working with all breeds. This role offers a salary ranging from $40,000 to $70,000 per year, flexible hours, and a chance to work in a community-oriented environment focused on pet care.

Qualifications

• 5+ years of experience in guest service roles preferred.
• Valid driver's license and clean driving record required.
• Minimum of one year of experience in all breeds of grooming needed.

Responsibilities

• Onboard and train new associates and groomers.
• Drive a grooming van safely to appointments.
• Provide professional grooming services to pets.

Skills

Professional pet grooming

Customer service

Communication skills

Attention to detail

Independent time management

Education

Certification from a reputable grooming school

Job description

Furry Land Mobile Grooming is one of the largest mobile grooming franchise companies in the nation. We operate nationwide and continue to grow. At Furry Land, we're dedicated to ensuring the lives of pets are healthy and comfortable. We're dedicated to our animals, our clients, and our team.

When our pets inspire us to be more loving and caring, it’s no surprise that our Grooming team embodies those qualities. With your patience, guidance, and passion for helping others, you’ll help to lead the operations of the grooming business—from head to tail! You’ll build relationships with clients, champion exceptional customer service, and train assistants in the skill of grooming. The team of groomers associates will drive results to grow the business.

Job Summary

Are you passionate about providing exceptional grooming services while leading a community that works together for the love of our furry friends? Furry Land Kansas City is seeking a skilled and enthusiastic Lead Groomer to join our team. We offer a unique mobile spa experience for dogs and cats, ensuring a stress‑free and convenient grooming process for both pets and their owners.

Lead Groomer Responsibilities

• Onboard all new associates and groomers, ensuring their completion of all training requirements and annual safety certifications, any required certifications by the state, and ensuring that each groomer represents the brand in a positive way according to our standards.
• Drive our state‑of‑the‑art 2023 Mercedes Sprinter van to scheduled appointments in the Kansas City area – equipped with the latest insulation technology to ensure you can work in comfort all year long.
• Ensure you and your groomers provide professional services including bathing, brushing, trimming, and styling according to customer preferences and breed standards.
• Develop a local business growth and advertising strategy with other members of Furry Land and oversee its execution.
• Ensure that the vans being used for mobile grooming are being properly maintained, serviced, and registered, and oversee any upkeep or repairs required to the vehicles.
• Schedule and manage appointments, ensuring timely arrivals and efficient use of time to maximize productivity. Cover shifts as necessary for customer satisfaction on scheduled appointments.
• Provide exceptional customer service by addressing client inquiries, concerns, and always maintaining a friendly and professional demeanor.

Lead Groomer Requirements

• Proven experience as a professional pet groomer, with a deep understanding of various grooming techniques, breed‑specific cuts, and coat types.
• Valid driver's license and a clean driving record, with the ability to drive a grooming van safely and efficiently.
• Passion for working with animals and a demonstrated ability to handle pets of all sizes, temperaments, and breeds.
• Excellent communication and interpersonal skills, with the ability to build rapport with pet owners and provide outstanding customer service.
• Strong attention to detail and the ability to consistently deliver high‑quality grooming services.
• Ability to work independently and manage time effectively to meet appointment schedules.
• Ability to handle and lift all breed sizes.
• Flexibility to work weekends, holidays, and occasional extended hours based on customer demand.
• Certification from a reputable grooming school or a similar grooming qualification is highly desirable.
• 5 years of experience in guest service roles as a store partner is preferred.
• Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred.
• A minimum of one year of experience in all breeds of grooming is required.
• Experience monitoring and providing direction to Grooming partners is preferred.
• Previous supervisory experience and prior retail experience are preferred.

Apply now to experience a career that loves you back!

Furry Land Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18.

Compensation: $40,000.00 - $70,000.00 per year

Working at Furry Land is not a job, it’s a community of those who work together for the love of pets.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Furry Land Mobile Grooming Corporate.