Global Trade Success Lead | Drive ROI & Customer Value

TRSS; Toronto; Hybrid; CAD 135,000 - 185,000; Full time

Job summary

A global technology firm in Toronto seeks a Customer Success Manager for Global Trade. Responsibilities include serving as the product expert, developing customer success plans, and monitoring health metrics. Candidates should have 5+ years of experience in customer success and expertise in SaaS environments. The role offers competitive pay ranging from $135,000 to $185,000 CAD, flexible work arrangements, and a focus on career development and social impact initiatives.

Benefits

Flexible work arrangements

Comprehensive benefits

Career development programs

Qualifications

• 5+ years of progressive experience in Customer Success Management or a client-facing role.
• Deep expertise with OneSource Global Trade.
• Experience in SaaS implementations and ERP applications.

Responsibilities

• Serve as the primary product expert for Global Trade.
• Develop comprehensive customer success plans aligned with client objectives.
• Monitor customer health metrics and proactively address challenges.
• Work cross-functionally with Sales, Product, Engineering, and Support.

Skills

Customer Success Management

Stakeholder management

Problem-solving

Communication

SaaS expertise

Education

5+ years in Customer Success Management

Tools

Gainsight

Salesforce

Job description

A global technology firm in Toronto seeks a Customer Success Manager for Global Trade. Responsibilities include serving as the product expert, developing customer success plans, and monitoring health metrics. Candidates should have 5+ years of experience in customer success and expertise in SaaS environments. The role offers competitive pay ranging from $135,000 to $185,000 CAD, flexible work arrangements, and a focus on career development and social impact initiatives.