Global Remote Customer Success Team Lead

Canonical; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading tech firm is seeking a Customer Success - Team Manager to oversee operations and support growth within the Customer Success team. The ideal candidate will have a strong background in customer success, analytical skills, and experience in SaaS industries. Responsibilities include mentoring team members, analyzing performance metrics, and collaborating with various departments. This globally remote role also offers opportunities for travel to team events and professional development.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to meet colleagues

Qualifications

• Proven track record in Customer Success with a focus on new technologies.
• Ability to analyze regional performance metrics and identify trends.
• Experience in growing and developing Customer Success Management teams.

Responsibilities

• Provide mentoring and coaching in post-sales account management.
• Analyze regional performance metrics and implement changes for efficiency.
• Collaborate with Sales, Marketing, and Product Development teams.

Skills

Customer Success

Analytical skills

Leadership

Problem-solving

Cross-team collaboration

Education

Bachelor's degree in Business, Communication or STEM

Job description

A leading tech firm is seeking a Customer Success - Team Manager to oversee operations and support growth within the Customer Success team. The ideal candidate will have a strong background in customer success, analytical skills, and experience in SaaS industries. Responsibilities include mentoring team members, analyzing performance metrics, and collaborating with various departments. This globally remote role also offers opportunities for travel to team events and professional development.