Global Customer Representative - Retail / Supply Chain Experience

Aplin; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global employment agency is seeking a detail-oriented Global Customer Representative in Edmonton. This contract role involves critical administrative support including order management and export documentation. Ideal candidates will have 3-5 years of experience in customer service, strong organizational skills, and fluency in English. This position offers an opportunity to thrive in a fast-paced environment while supporting diverse global teams.

Qualifications

• 3–5 years of experience in customer service or administration.
• Ability to communicate effectively in challenging situations.
• Advanced organizational skills to manage multiple priorities.
• Willingness to learn ERP/Warehouse Management Systems.
• Fluency in English; additional languages are an asset.
• Flexibility to work outside standard business hours occasionally.
• Comfortable in a team-oriented environment.

Responsibilities

• Coordinate and process shipping and export documentation.
• Support daily order management ensuring timely delivery.
• Provide administrative support across multiple sites.
• Assist in processing distributor claims efficiently.
• Develop and maintain relationships with cross-functional teams.
• Monitor and report on shipment performance metrics.

Skills

Customer service experience

Strong interpersonal skills

Organizational skills

Proficiency in Microsoft Excel

Fluency in English

Tools

MS Office

ERP/Warehouse Management Systems

Job description

Overview

Global Customer Representative - Retail / Supply Chain Experience. This role provides critical administrative support across multiple markets, ensuring smooth order management, accurate export documentation, and strong customer service delivery. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced, global environment where respect, collaboration, and continuous improvement are valued. This is a contract position till the end of December, with potential of extension.

Key Responsibilities

• Coordinate and process all shipping and export documentation, ensuring accuracy and timely delivery to customers and distributors.
• Support daily order management across multiple markets, ensuring orders are processed and shipped on time.
• Provide administrative support to the Customer Experience team across two sites, managing schedules, internal documentation, and welfare activities.
• Assist in processing distributor claims, collaborating with internal stakeholders to resolve issues efficiently.
• Develop and maintain professional relationships with cross-functional teams, distributors, and freight partners.
• Serve as coverage for other Customer Experience specialists when needed, ensuring business continuity.
• Monitor and report on documentation and shipment performance metrics, identifying and addressing process gaps.
• Support scheduling of international team visits and occasional after-hours meetings with global partners.
• Contribute to continuous improvement by questioning processes respectfully and offering solutions to streamline workflows.

Qualifications

• 3–5 years of experience in customer service, administration, or supply chain support (retail or global customer-facing experience an asset).
• Strong interpersonal skills with the ability to communicate effectively and handle challenging situations with professionalism.
• Advanced organizational skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Excel and MS Office; willingness to learn ERP / Warehouse Management Systems.
• Fluency in English (written and spoken); additional languages such as Mandarin, Spanish, or French are an asset.
• Flexible to occasionally work outside of standard business hours to accommodate international meetings (a few or less per month).
• Friendly, approachable, and comfortable in a team-oriented environment that values diversity and open communication.
• Comfort working in an office setting where dogs are occasionally present.

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.