Genesys Cloud CX Tech Writer & Business Analyst (Remote)

Miratech; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global IT services firm located in Canada is seeking a Genesys Cloud CX Technical Writer/Business Analyst. This role focuses on creating clear and concise technical documentation required for the implementation and configuration of Genesys Cloud CX solutions. The ideal candidate has a strong background in technical writing within enterprise software, particularly in contact center environments, and understands Genesys Cloud CX components. The firm offers a remote work culture, competitive benefits, and fosters a growth mindset for professional development.

Benefits

Competitive Pay and Benefits

Work From Anywhere Culture

Growth Mindset Opportunities

Welcoming Multicultural Environment

Qualifications

• Proven experience as a Technical Writer in enterprise software or contact center environments.
• Strong understanding of Genesys Cloud CX components.
• Ability to explain complex technical topics clearly.

Responsibilities

• Develop and maintain technical documentation and user-friendly materials.
• Document business processes and workflows related to Genesys Cloud CX.
• Collaborate with various roles to capture and document system changes.

Skills

Technical Writing

Genesys Cloud CX

Clear Communication

Collaboration Skills

Tools

Confluence

Markdown

Git

Word

Visio

Lucidchart

Job description

A global IT services firm located in Canada is seeking a Genesys Cloud CX Technical Writer/Business Analyst. This role focuses on creating clear and concise technical documentation required for the implementation and configuration of Genesys Cloud CX solutions. The ideal candidate has a strong background in technical writing within enterprise software, particularly in contact center environments, and understands Genesys Cloud CX components. The firm offers a remote work culture, competitive benefits, and fosters a growth mindset for professional development.