General Manager, Envoyage Canada

Flight Centre Travel Group Canada; Toronto; On-site; CAD 175,000 - 200,000; Full time

Job summary

A leading travel agency in Toronto is seeking a General Manager to drive profitable growth across the independent travel sector. In this leadership role, you will manage sales efforts, ensure customer satisfaction, and lead a high-performing team. The ideal candidate has extensive experience in the Canadian travel industry. This position offers a competitive salary and benefits that emphasize personal and professional development.

Benefits

Generous paid time off policy

Travel perks / discounts

Health & Wellness Programs

Tuition Reimbursement Program

Global career opportunities

Qualifications

• Minimum 3 years in a Senior Leadership position within the Canadian Travel Industry.
• Minimum 5 years work experience in the Canadian Travel Industry.
• Minimum 3 years experience leading a B2B sales team.

Responsibilities

• Drive profitable growth through increasing market share across the independent sector.
• Lead new business sales efforts within the independent travel sector.
• Ensure customer satisfaction through metrics like NPS and CSAT scores.

Skills

Leadership

Sales strategies

Customer engagement

Risk management

Team development

Job description

Overview

Envoyage is a global network of travel entrepreneurs with a network of over 2500 members that currently spans five countries: the USA, Canada, Australia, New Zealand and South Africa. Envoyage is part of Flight Centre Travel Group (FCTG). The goal is to be the home and the heart of the travel industry for the independent world and to build an unparalleled offering you can tap into as much or as little as you need to succeed, grow and thrive.

FCTG, headquartered in Brisbane, Australia, is one of the world's largest travel retailers and corporate travel managers, with operations in 23 countries and a presence in over 90 through independent networks. Since opening its first shop in 1982, FCTG has remained committed to its purpose: to open up the world for those who want to see, creating unforgettable travel experiences for people worldwide.

About Envoyage and Flight Centre Travel Group: learn more about Envoyage and Flight Centre Travel Group.

About The Opportunity

Envoyage is seeking a General Manager, Envoyage Canada who will be responsible for driving profitable growth through increasing market share across the independent sector. This leadership role requires a well-organised, results-focused strategic thinker who can balance sales, business operations, customer engagement, team development, and risk management to ensure continued network growth and profitability. The successful candidate will join an ambitious global leadership team and lead a strong team.

Key Responsibilities

the primary targets for growth for Canada of Agents & Agencies.

Business & Market Share growth :

• Lead new business sales efforts to capture market share within the independent travel sector, particularly focused on
• Utilise superior presentation & negotiation skills to participate in high-value sales pitches, clearly articulating the unique value proposition of Envoyage, resulting in network expansion.
• Stay informed of the competitive landscape to identify opportunities for growth and mitigate risks of market share loss.
• Lead the National Sales Director and BDM team to deliver strong and rapid profitable growth through discipline and accountability to sales KPIs.

Operational Leadership & Profitability :

• Ultimate P&L responsibility for Envoyage Canada.
• Oversee all aspects of business operations to deliver service excellence and maximize network retention.
• Maintain a commercial focus, understanding the impact of decisions on profitability and ensuring cost-effective operations to drive revenue growth and decrease operational costs, targeting a cost margin of 4% or lower.
• Collaborate with the Supply & Product Team to optimise channel strategies by directing efforts toward high-margin products and suppliers. Identify opportunities that deliver the strongest commercial returns and ensure timely and accurate supplier reconciliations to maximise revenue collection.
• Implement strategies for scalable growth, ensuring the business model remains robust and adaptable and delivers a 2%+ net margin.

Risk Management & Compliance :

• Identify, monitor, and report business risks, ensuring that risk mitigation strategies are in place and followed.
• Stay updated on relevant legislative and regulatory changes, implementing necessary operational adjustments to ensure compliance.

Customer Experience & Engagement :

• Drive customer satisfaction through the effective use of metrics such as NPS and CSAT scores.
• Develop and deploy customer engagement strategies and initiatives to create a cohesive, connected community within the network whilst also increasing share of wallet from the network.
• Ensure customer-centric resolutions to emerging business issues, balancing commercial and customer-focused outcomes.

Team Leadership & Development :

• Lead, mentor, and develop a high-performing team, fostering a collaborative and positive work environment.
• Manage resources efficiently, ensuring that teams are aligned with Envoyage & FCTG goals and delivering day-to-day operational excellence.
• Promote the CVPs and Brand DNA of Envoyage, embedding within the local team.
• Demonstrate discipline via daily, weekly and monthly habits that drive personal and team success.
• Provide the business and team with clear plans and goals
• Influence and persuade team members to achieve goals and positive outcomes
• Coach, trains, mentor and performance manage team members that are not performing
• Communicate consistently, openly and honestly

Industry Relationships & Market Insights :

• Build and maintain strong relationships with key suppliers, industry peers, and external partners.
• Attend industry events and stay informed of trends in the travel agency market to identify opportunities for growth or potential threats.

Strategic Contribution & Reporting :

• Contribute to the formulation of local and global brand strategy and work closely with the Global GM & Global MD to meet global goals and objectives.
• Provide regular reports on performance, risks, opportunities, and strategic initiatives that align with the company's overall objectives.

Experience & Qualifications

• Minimum 3 years in a Senior Leadership position within the Canadian Travel Industry
• Minimum 5 years work experience in the Canadian Travel Industry
• Minimum 3 years experience leading a B2B sales team

Work Perks - What\'s in it for you

FCTG is renowned internationally for its perks and culture. Our people are our most valuable asset, and we offer benefits and perks outside of the norm.

• Have fun
• Reward & Recognition
• Use your smarts
• Love for travel
• Personal connections
• Diversity, Equity & Inclusion
• A career, not a job
• We back our people all the way
• Giving Back

Benefits Include

• Generous paid time off policy
• Travel perks / discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National / International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP / RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match
• Global career opportunities in a network of brands and businesses

Location – Toronto, Canada

Salary: 175,000 - 200,000 per year. Base salary is dependent on experience, location, and requirements.

Our number one philosophy? Our people. We are committed to an inclusive and supportive workplace and provide a barrier-free pathway in recruitment and onboarding. Please advise accommodation needs by contacting our Recruitment Team at Travel Weekly Magellan Awards information and awards references are listed below.

Applications close: 22 Aug 2025 Eastern Daylight Time

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