General Manager

Boyd Autobody & Glass; Red Deer; On-site; CAD 80,000 - 100,000; Full time

Job summary

A collision repair company in the Calgary Area is seeking a General Manager responsible for overseeing the daily operations of the store. The role involves managing budgets, ensuring quality customer experiences, and leading staff while promoting safety and quality standards. Ideal candidates will have proven leadership experience in a similar environment and strong communication skills. The estimated salary ranges from $80,000 to $100,000 per year.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of the WOW plan.
• Manage annual and monthly operating budgets.
• Forecast, target, and track sales and expenses.
• Conduct daily production meetings.
• Lead and manage all repair facility personnel.

Skills

Attention to detail

Successful client experience

Clear communication

Motivational coaching

Education

Post-Secondary Education or equivalent

Job description

Overview

We are looking for a General Manager for the Calgary Area. The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education And/or Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Notes

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Compensation

Salary: $80,000 - $100,000 per year