Functional Analyst

SOCAN - Society of Composers, Authors and Music...; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A not-for-profit copyright collective in Toronto is hiring a Functional Analyst to support its IT department. In this role, you'll translate business requirements into technical solutions and support various business applications in a collaborative environment. Candidates should possess strong experience in Microsoft Azure, SQL, and software development, along with a Bachelor’s degree in a related field. Competitive benefits and remote flexibility offered.

Benefits

Flexible work options

Annual Performance Incentive bonus

Twelve paid sick days annually

Comprehensive health and dental benefits

Qualifications

• 3–5 years of experience in a senior functional role.
• Understanding of master data management and data integration.
• Excellent verbal and written communication skills.

Responsibilities

• Translate business requirements into technical specifications.
• Act as a liaison for troubleshooting software issues.
• Analyze business unit processes for improvement solutions.

Skills

Microsoft Azure

DataBricks development

Analytical skills

Collaboration

Project management tools (e.g., JIRA)

SQL (MS SQL, Oracle, MySQL)

MS .Net, C#, SSIS, SSAS, SSRS

REST APIs

Angular/Node JS

Education

Bachelor’s degree in Computer Science or related field

Tools

Power BI

Microsoft technologies

Job description

Overview

We’re Hiring!

Functional Analyst — Toronto, ON — www.socan.com

Full time • Remote

WHO WE ARE

SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us.

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM

SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism.

WHY WORK WITH US?

• Make a difference by supporting and collaborating with a vibrant and creative community.
• Enjoy many options for workplace flexibility and work-life balance.
• Get involved in the rapidly changing creative space.
• Advocate for and empower the creative community.
• Together, we’ll help music creators earn more income and make a living.

WHAT WE OFFER

• 35-hour workweek schedule (possible flexible work options i.e., 4-day work week — position dependent)
• Twelve paid sick days annually (including five personal days)
• Virtual My Wellness program, including access to SOCAN fitness facility
• Annual Performance Incentive bonus (dependent on personal and company performance)
• Defined contribution Pension Plan
• Comprehensive health and dental benefits program
• Inclusive and collaborative working environment

ABOUT THE ROLE

This position reports to the Director, IT Application Solutions and Development and joins the Product Management Team comprising Product Implementation Managers, Solution Architects, and Functional Analysts. Functional Analysts are primarily responsible for translating business requirements into technical implementations in collaboration with IT and project teams, and for supporting the business areas in the implementation and operational use of IT business applications. The scope of support will extend to Finance, Membership, Licensing, and Royalty Services and Operations. This role utilizes consulting, business knowledge, and functional expertise to effectively integrate technology into the business environment to achieve expected results.

WHAT YOU’LL DO / KEY RESPONSIBILITIES

• Business Initiative Planning and Strategy: Understand business strategy and objectives to a degree where documentation can be created for IT deliverables (e.g., application roadmaps, functional specifications).
• Project Execution and Operational Support: Act as liaison with business to troubleshoot, investigate, and solve software problems, and design/configure necessary product modifications to satisfy customer requirements.
• Provide consulting services with a focus on business areas and processes and the software applications used by those areas.
• Prepare deliverables to support the development and deployment of a technical solution (e.g., functional specifications and configuration/customization guides).
• Identify, define, and model application requirements for packaged applications and custom components.
• Participate in design and configuration of applications supported by the IT application solutions team.
• Work with Application Developers to provide orientation and information on the functional aspects of the solution.
• Analyze business unit processes, challenges, and situations to recommend or create solutions.
• Assist with identifying testing scenarios, requirements traceability, and master data setup in preparation for testing.
• Conduct validation testing for application functionality and traceability to requirements.
• Provide functional guidance and support to QA testers for testing and defect management.
• Provide guidance and expertise for application implementation and post-implementation user support.
• Ensure procedures remain accurate and consistent after implementation; propose enhancements as needed.
• Share knowledge of functional design best practices and apply to project management methodologies.

WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science, Software Engineering or related field
• At least 3–5 years of experience in a senior functional role
• Strong background in Microsoft Azure and DataBricks development technologies
• Business knowledge with a focus on financial applications and processes
• Understanding of master data management, data integration, security concepts and management of security vulnerabilities
• Knowledge of good documentation practices; capable of adopting and learning new tools and approaches
• Configuration experience with an ERP application is an asset
• Experience leveraging Microsoft and productivity tools (e.g., Project Server, JIRA)
• Development background with SQL (MS SQL, Oracle, MySQL) preferred
• Technical background with MS .Net, C#, SSIS, SSAS, SSRS, REST APIs, message queues, API gateways, Angular/Node JS, and Microsoft technologies including SharePoint, Project Server, Power BI, Azure DevOps
• Ability to analyze problems and provide clear recommendations
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Collaborative experience with IT and business teams across multiple products and systems
• Awareness of cultural differences and sensitivity
• Excellent verbal and written communication and presentation skills for technical and non-technical audiences
• Strong understanding of software development lifecycle (traditional and agile)
• Strong understanding of Quality Assurance processes
• Reliable, proactive, results-oriented with leadership, coaching, and mentoring abilities

ACCESSIBILITY & ACCOMMODATION

SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. If you require accommodations please contact [e-mail]. Applications submitted to this email address will not be accepted.

EQUAL EMPLOYMENT OPPORTUNITY

SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by law.

If you don’t see yourself fully reflected in every job requirement listed, we still encourage you to apply. We are committed to creating a more equitable, inclusive, and diverse company and strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

HOW TO APPLY

If you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/

Thank you for your interest in our company; we will be in touch with those candidates we wish to interview. To learn more about SOCAN, go to www.socan.com. You can also follow us on LinkedIn, Twitter, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).