Full Time - Store Manager - Fran 2412

Pet Valu; London; On-site; CAD 40,000 - 60,000; Full time

Job summary

A pet supply retail chain is seeking a Store Manager in London, Ontario. The role involves managing a team, ensuring customer service standards, and maintaining operational procedures. Ideal candidates have at least 2 years of management experience and a passion for pet care. This position offers a competitively supportive work environment with opportunities for growth.

Benefits

Management training

Employee discounts

Paid benefits

Competitive wages

Career-building environment

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in the pet care industry.
• Outgoing and friendly personality.

Responsibilities

• Ensure customer service standards are met by staff.
• Manage a team of employees including recruiting and training.
• Ensure adherence to corporate operational standards.

Skills

Customer service skills

Team management

Communication skills

Sales techniques

Problem-solving

Tools

POS system

Job description

Location: London, Ontario

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts, and we're pet lovers, too.

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

What You Do

• Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
• Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Business Results coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What You Bring

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in pet care industry
• Possess outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
• Ability to have reliable means of transportation to and from the store
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
• Capacity for understanding inter-team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50lbs repetitively
• Industry experience an asset