School Dispatcher

Transdev Ontario Manitoba; North Bay; On-site; CAD 30,000 - 60,000; Full time

Job summary

A transportation service company is seeking a full-time Dispatcher for School Bus Drivers in East Ferris, Ontario. This role involves dispatching drivers, providing customer service, and ensuring adherence to operational standards. Candidates should possess strong problem-solving skills, dispatch experience, and a clear understanding of the transportation industry. The position requires excellent communication abilities, a valid Ontario G license, and strong geographic knowledge of North Bay. Competitive hourly pay and benefits are included.

Benefits

Competitive hourly pay

Free B license upgrade

Comprehensive benefits package

$1000 Employee Referral Bonus Plan

Qualifications

• Willing to upgrade license to B.
• Clear understanding of the transportation industry.
• Valid Ontario G license and clean drivers abstract.

Responsibilities

• Ensure dispatch and driver operations meet standards.
• Arrange routes and resources effectively.
• Manage scheduling for vehicle maintenance.

Skills

Problem solving

Customer service experience

Time management skills

Communication skills

Geographic knowledge of North Bay

Education

Dispatch experience or related education

Tools

MS Office

Two-way radio

Job description

Transdev is currently recruiting for a Full Time Dispatcher for School Bus Drivers in East Ferris, Ontario.

Reporting to the School Supervisor, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate direction. The role also includes providing a high degree of customer service in a fast-paced work environment.

Responsibilities

• Ensure dispatch and driver operations are in accordance with established standards
• Creatively arrange routes and driver resources to ensure contracted routes are covered for driver illness and holidays
• Customer service calls, recurring rides & special event co-ordination
• Incident reporting
• Dispatch drivers to various routes on a timely basis
• Alert drivers to road closures and other delays
• Identify all runs and drivers active on routes are on time to ensure no students are left behind
• Manage and pull a variety of reports as per the General Manager's directive
• Manage and assist with scheduling vehicle maintenance as required
• Answer phones, fax, and email correspondence in a professional and courteous manner
• This full time role runs year round, and is not defined by the school calendar.
• Dispatchers receive a 2 week holiday pro-rated the first year.

Requirements

• You are willing to upgrade your licence to a B licence
• You are a problem solver and thrive in an environment where many moving pieces need your urgent attention
• You have Dispatch experience within the transportation or service industry or related education
• You are able to utilize a two way radio to listen to, respond to and communicate effectively with all on route drivers
• You have excellent time and stress management skills
• You are a multi tasker who can prioritize several urgent and important tasks
• You take initiative to solve problems and search out the data needed to do so
• You are able to accurately follow a flowchart of procedures to meet corporate and legal obligations
• You have strong proven customer service experience
• You are computer literate and have software experience in MS Office (MS Word and Excel)
• You have a clear understanding of the transportation industry
• You Possess a valid Ontario G license
• You are able to provide a Clean drivers abstract
• You are able to provide a Clean criminal record search
• You have a excellent geographic knowledge of the City of North Bay and surrounding areas and preferably are familiar with the schools and their locations within the districts we serve.
• You are able to communicate effectively with clear, concise and excellent English. This is mandatory for safety of our drivers and students

Location

You will need a reliable means of transportation to work in all weather. Attendance and timeliness are of the essence. The ability to be flexible with work hours in response to changing company needs is required.

Benefits

• Full time hours of 9:00AM-5:00PM
• We offer a competitive hourly pay of $21.70/ hour
• We have Free Parking
• We have a casual work dress environment
• We offer free B license upgrade to our dispatchers during the downtime in our duties (ex. perhaps in Summer)
• We offer comprehensive benefits packages for full time employees after 90 days of full time employment, with an Employee and Family Assistance Program, and a great company perks program
• We have a $1000 Employee Referral Bonus Plan for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions
• We offer our employees opportunities to build their own experience within a local, global Group

Transdev is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.