Full-Time Remote Customer Service Representative (Saskatchewan)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service support company is seeking individuals to handle inbound customer calls and resolve issues professionally. Candidates should possess excellent communication and organizational skills, with a basic understanding of Microsoft Office. The role includes a flexible work-from-home arrangement, competitive pay with bonuses, and a comprehensive benefits package.

Benefits

Competitive hourly pay

Flexible work-from-home arrangement

Comprehensive benefits package

Paid training

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills are essential.
• Ability to demonstrate strong customer service orientation and conflict resolution skills.

Responsibilities

• Handle inbound customer calls and resolve customer issues with professionalism.
• Utilize technology to manage accounts and complete necessary tasks.
• Identify sales opportunities and promote products and services to customers.

Skills

Customer service orientation

Conflict resolution skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity

• Competitive hourly pay with bonus potential
• Flexible work-from-home arrangement
• Comprehensive benefits package, including medical, dental, and vision coverage
• Opportunities for career advancement within the organization
• Engaging and supportive work environment with daily contests and prizes
• Paid training to help you develop new skills

What to Expect (Job Responsibilities)

• Handle inbound customer calls and resolve customer issues with professionalism
• Utilize technology to manage accounts and complete necessary tasks
• Identify sales opportunities and promote products and services to customers
• Escalate customer dissatisfaction to the management team when necessary
• Ensure first call resolution through effective problem-solving techniques

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite and Windows operating system
• Ability to demonstrate strong customer service orientation and conflict resolution skills

How to Stand Out (Preferred Qualifications)

• Experience in customer service or technical support roles
• Ability to type swiftly and accurately (20+ words per minute)
• Strong aptitude for problem-solving and negotiation
• Proven ability to thrive in fast-paced environments

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BPO

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