Full-Time Remote Customer Service Representative (Nova Scotia)

MCI; Canada; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading BPO provider in Canada is seeking a Customer Service Representative to handle inbound calls and resolve customer issues. Candidates must possess strong organizational and communication skills, along with a high school diploma. This role offers opportunities to promote products and enhance career growth in a fast-paced environment.

Qualifications

• Must be at least 18 years of age.
• Strong organizational, written, and verbal communication skills.
• Ability to type at least 20 words per minute with accuracy.

Responsibilities

• Handle inbound customer service calls and resolve issues.
• Utilize technology for account management tasks.
• Identify sales opportunities and promote products.

Skills

Organizational skills

Written communication

Verbal communication

Typing speed (20 wpm)

Basic Microsoft Office knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

What to Expect (Job Responsibilities)

• Handle inbound customer service calls, resolving issues and providing support
• Utilize technology and systems for account management tasks
• Identify sales opportunities and apply relevant skills to promote products and services
• Escalate customer dissatisfaction to managerial staff as necessary
• Ensure first-call resolution by effectively solving customer problems

What is Required (Qualifications)

• Must be at least 18 years of age
• High school diploma or equivalent is mandatory
• Strong organizational, written, and verbal communication skills
• Ability to type at least 20 words per minute with accuracy
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications)

• Previous experience in customer service or technical support roles
• Familiarity with conflict resolution and problem-solving techniques
• Strong interpersonal skills with the ability to build relationships
• Ability to thrive in a fast-paced and dynamic work environment

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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