Full Time Evening Shift Leader 2:00 PM - 10:00 PM

Planet Fitness Franchising, LLC; Centreville-Wareham-Trinity; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading fitness franchise is seeking a Full Time Evening Shift Leader in Centreville-Wareham-Trinity. This role involves providing exceptional customer service to members and guests while managing front desk activities. Key responsibilities include greeting visitors, assisting with member sign-ups, and ensuring the cleanliness of the facility. Ideal candidates will possess strong customer service skills, a passion for fitness, and the ability to work well both individually and as part of a team. Competitive benefits package is offered.

Benefits

Full benefits package

Health insurance

401K plans

Paid Time Off (PTO)

Qualifications

• Customer service background preferred.
• Strong listener with the ability to empathize.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and answer phone inquiries.
• Facilitate member account updates and tours.

Skills

Customer service skills

Problem solving

Communication

Teamwork

Computer proficiency

Job description

Future Opening: Full Time Evening Shift Leader 2:00 PM - 10:00 PM

The Full Time Evening Shift Leader (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Ability to work well individually and as part of a team.
• Assist management with training new hires.
• Clean equipment and areas of the facility.
• Active enforcement of all Planet Fitness Policies.
• Promote and sign up new members for PE@PF
• Promote and sign up new members for Planet of Triumphs.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Company provides a full benefits package, including PTO, health insurance and 401K.

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Are you available to work evening shifts during the week (Monday-Friday)? *

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Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.