Full Time - Dispatch Operator - Joseph Brant Hospital

Paladin Security; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security service provider in Burlington seeks a full-time Security Officer to assist with incident investigations, provide exceptional customer service, and monitor security systems. Candidates should possess strong communication skills, be proficient in MS Office, and meet the minimum qualifications, which include a high school diploma and previous experience in a related field. This position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Benefits

Opportunities for training and professional development

Competitive salary and benefits package

Free uniforms

Security license reimbursement

Daily pay available

Qualifications

• Strong communication skills required.
• Able to work in a fast-paced and stressful environment.
• Must be legally authorized to work in Canada.

Responsibilities

• Assist with incident and complaint investigations.
• Provide customer service to Hospital Staff.
• Monitor security systems and respond accordingly.

Skills

Strong reading, writing, and verbal communication skills

Proficiency with MS Office

Ability to type minimum 50 WPM

Ability to learn and adapt to new software

Commitment to professionalism in customer service

Education

High School Diploma/GED

Job description

Overview

Internal Posting Date: December 4th, 2025

Internal Closing Date: December 10th, 2025

External Closing date: January 2nd, 2025

Shift Details: Continental 0700-1900/ 1900-0700hrs
Pay Rate: $20.13/hour

Description

• Assist the Supervisor and/or Team Lead with incident and complaint investigations.
• Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
• Communicate any concerns/issues with Supervisor or Team Lead.
• Communicate information to Clients and Security team members using telecommunications systems and equipment.
  Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.
• Provide customer service to Hospital Staff, Security Staff, and General Public.
• Take incoming radio, phone, and in-person calls, document details and elevate to the proper resource.
• Dispatch all service calls to the appropriate responder(s) as per the established procedures.
• Direct back‑up support units, as needed, to incidents and calls for service.
• Complete detailed documentation and reports of activities as called into the Security Department.
• Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
• Interact with Police, the Fire Department, and EMS.
• Update and maintain the Security Incident database.
• Perform other duties as assigned.

Qualifications

• Strong reading, writing, and verbal communication skills
  Proficiency with MS Office suite, Outlook, Word, Excel, etc.
• The ability to type a minimum of 50 WPM with no errors.
• Ability to learn and adapt to new software / applications.
• A working knowledge of the Occupational Health & Safety Act
  Knowledge of Trespass to Property Act.
• Commitment to professionalism and excellence in customer service.
• Ability to function effectively in a fast‑paced and stressful environment.
• Ability to process large call volumes and exercise sound and accurate decisions.
• Legally authorized to work in Canada.

Minimum Requirements

• Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience.
• Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2).
• Vulnerable Sector Check.
• First Aid CPR C.

Why choose Paladin?

• Opportunities for training and professional development.
• Competitive salary and benefits package.
• Free uniforms.
• Security license reimbursement.
• Dry cleaning & hemming/tailoring allowance.
• Additional perks.
• Work today, get paid today—daily pay available.

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Standard First Aid, CPR Level C
Use of Force
Proof of immunizations for TB, MMR, Varicella

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short‑listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This is a Full‑Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends, Continental Rotation (0700-1900/1900-0700 hrs).

Relocation is not provided and travel is not required.

Number of Openings for this position: 1