Front Store Manager: Customer-Driven Retail Ops

Shoppers Drug Mart; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community-focused retail store in York Region is seeking a Customer Service Manager to oversee cash, cashiers, and merchandising operations. The successful candidate will be responsible for training staff and ensuring compliance with store policies and loss prevention standards. Strong problem-solving and organizational skills are required for optimal customer satisfaction. This role offers competitive pay, flexible schedules, and opportunities for professional growth within a supportive environment.

Benefits

Flexible schedules

Employee discount program

Online learning opportunities

Qualifications

• Must possess strong problem-solving skills to ensure customer satisfaction.
• Computer literacy is essential for managing store operations.
• Organizational skills are important for maintaining store image and processes.

Responsibilities

• Manage customer service functions including cash and cashiers.
• Train cashiers and merchandising staff on job functions.
• Ensure compliance with store policies and loss prevention standards.

Skills

Planning, Judgement and Decision Making

Independent thinking for organizing store

Problem solving for customer satisfaction

Computer literate

Organized

Efficient time management

Knowledge of products and supplies

Job description

A community-focused retail store in York Region is seeking a Customer Service Manager to oversee cash, cashiers, and merchandising operations. The successful candidate will be responsible for training staff and ensuring compliance with store policies and loss prevention standards. Strong problem-solving and organizational skills are required for optimal customer satisfaction. This role offers competitive pay, flexible schedules, and opportunities for professional growth within a supportive environment.