Front Desk Support Worker (Part Time - Weekends Night Shift)

The Salvation Army in Canada; Fort St. John; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community service organization is seeking a Supportive Housing Front Desk Worker in Fort St. John. This role involves ensuring a safe environment for tenants, handling inquiries, and performing wellness checks. Ideal candidates will have a Grade 12 education, prior service experience, and a strong service ethic. The compensation ranges from $23.64 to $24.39 per hour, depending on experience and qualifications.

Benefits

Employee support programs

Continuous training

Qualifications

• Must have up to one year of prior related experience in a social service setting.
• Completion of CPR, First Aid, and Non-Violent Crisis Training is an asset.

Responsibilities

• Acts as the main point of contact for all tenants.
• Conducts wellness checks where required.
• Maintains logbooks and completes incident reports.

Skills

Strong service ethic

Problem solving

Organized

Adaptability to change

Education

Grade 12 education or equivalent

Completion of a 2-year Community College program

Job description

Overview

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help more than 2 million people each year with necessities such as food, clothing and shelter, and support those experiencing unemployment, addiction and family challenges. We hire and serve people of all backgrounds and walks of life, and there is a place for everyone to belong here.

Mission

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The Supportive Housing Front Desk Worker will be responsible for ensuring a safe and secure environment in the supportive housing program and responding to tenant inquiries and complaints in accordance with the program plan, contractual agreements, Salvation Army standards, best practices and identified tenant needs. They will report directly to the Program Supervisor.

Accountabilities and Responsibilities

• Acts as the main point of contact for all tenants
• Handles inquiries and complaints from tenants
• Conducts wellness checks where required
• Consistently demonstrates respect and empathy for all guests
• Maintains availability for personal, practical, and moral support
• Answers the program department telephone and records/remits messages
• Accurately records day-to-day happenings
• Liaises with referral sources and other external agencies as needed, provides referrals for tenants where required
• Ensures ongoing monitoring of policies
• Performs other assigned job-related duties as required to ensure a safe and secure environment
• Accurately records day-to-day happenings using appropriate methods
• Maintains logbooks and completes incident reports

Roles and Relationships

Internal: tenants of supportive housing, staff, and volunteers

External: guests of supportive housing, community members and community groups/organizations

Managerial and Technical Leadership

• Reports directly to: Program Supervisor
• Direct reports for this position: N/A
• May show others how to perform certain procedures

Financial and Materials Management

• The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources.
• The incumbent may be authorized to spend, disburse, or collect small amounts of cash.
• The incumbent has no input into the annual budget.

Working Conditions

• The incumbent’s work environment is typically in a supportive housing facility which operates 24 hours per day
• The incumbent might require lifting or moving items up to 30 lb with no assistance from others
• The incumbent will work under the following disagreeable conditions:
  • Isolation
  • Monotony
  • Odors
  • Dealing with angry people
  • Verbal abuse
  • Work schedule affecting lifestyle
  • Exposure to bodily fluids, bodily waste
  • Exposure to drugs and alcohol
• The incumbent may have little to no travel required.
• The incumbent carries a pager/walkie talkie and will work shifts.
• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:
  • Physical attacks by others
  • Exposure to infectious diseases
  • Exposure to bodily fluids
  • Sharp objects
  • Other dangerous situations

Concentration

The performance of the job requires continuously monitoring the environment, frequently interacting with tenants, attentive listening, and moderate attention when recording information.

Education and Experience Qualifications

Education, Qualifications and Certifications:

• Grade 12 education or equivalent is required
• Completion of a 2-year Community College program will be a strong asset
• Criminal Record Check
• CPR, First Aid and Non-Violent Crisis Training an asset
• Computer ability

Experience and Skilled Knowledge Requirements:

• The incumbent must have more up to one year of prior related experience, including experience with frontline work in a social service setting.

Skills and Capabilities

• Strong service ethic and a friendly disposition with the public
• Adaptability to change and frequent interruptions
• Team oriented and able to take initiative
• Willingness to work with people from diverse cultural backgrounds
• Problem solving
• Personable
• Organized

Compensation

The salary range is based on Collective Agreement, not any other factors.

Target hiring range: $23.64 to $24.02 with a maximum of $24.39. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.