front desk supervisor

NPC / Sandman Hotel Group / Sutton Place Hotel; Regina; On-site; CAD 50,000 - 65,000; Full time

Job summary

A well-known hotel group located in Regina, Canada, is looking for an experienced professional to coordinate activities and supervise staff. The ideal candidate will have a trades certificate or diploma, with 2 to 3 years of experience in the hotel industry. This permanent role offers a full-time schedule in a fast-paced environment, emphasizing client service and operational efficiency.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• 2 years to less than 3 years of experience in a similar position.
• Ability to supervise 5-10 people effectively.
• Experience in a fast-paced environment.

Responsibilities

• Co-ordinate activities with other work units or departments.
• Establish work schedules and procedures.
• Prepare and submit reports.
• Assist clients/guests with special needs.
• Maintain operation of computer systems and arrange repairs.

Skills

Attention to detail

Client focus

Dependability

Interpersonal skills

Excellent oral communication

Excellent written communication

Organized

Team player

Education

Other trades certificate or diploma

Tools

MS Outlook

Job description

Work Term: Permanent

Work Language: English

Hours: 40 hours per week

Education: Other trades certificate or diploma

Experience: 2 years to less than 3 years

Work setting

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients / guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Supervision

• 5-10 people

Computer and technology knowledge

• MS Outlook

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Standing for extended periods
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees
• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Supports newcomers and / or refugees with foreign credential recognition

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and / or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers