front desk clerk, hotel

Yukon Inn; Whitehorse; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local hospitality service in Whitehorse, Yukon, is looking for a dedicated front desk clerk. This position involves registering guests, managing bookings, and providing top-notch customer service. Ideal candidates should have a secondary school diploma, experience in hospitality is an asset, and be able to perform light housekeeping duties. The role demands effective communication skills and the ability to work in a fast-paced environment. Benefits include health and dental plans, making it a competitive opportunity.

Benefits

Health care plan

Dental plan

Vision care benefits

Group insurance benefits

Life insurance

Qualifications

• Experience in hospitality or customer service roles is an asset.
• Ability to assist clients with special needs is important.
• Standing for extended periods is required.

Responsibilities

• Register arriving guests and assign rooms.
• Handle room reservations and cancellations.
• Provide information about hotel facilities.
• Process guest departures and payments.
• Maintain an inventory of room assignments.
• Perform light housekeeping and cleaning duties.

Skills

Customer service

Attention to detail

Team player

Effective communication

Education

Secondary (high) school graduation certificate or equivalent experience

Tools

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Spreadsheet

Internet

Job description

Overview

Languages: English

Education

• Secondary (high) school graduation certificate or equivalent experience

Experience

Experience an asset

Work Setting

On site: Work must be completed at the physical location. There is no option to work remotely.

• Hotel, motel, resort

Responsibilities

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive paymentsBalance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance