Front Desk Cashier

Four Queens Hotel & Casino; Richmond; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hotel and entertainment venue in the Metro Vancouver area is seeking a Front Desk Associate to assist guests with their check-in and check-out procedures. The role requires effective communication, strong attention to detail, and the ability to handle guest inquiries and complaints. Candidates should have a high school diploma and preferably experience in hotel front desk services. The position may require weekend and holiday work, and offers an engaging environment to interact with guests.

Qualifications

• Effective written and verbal communication skills in English.
• One year of hotel front desk service experience preferred.
• Knowledge of cash handling procedures.

Responsibilities

• Greet guests and handle check-in/check-out procedures.
• Meet special requests to ensure guest satisfaction.
• Address guest inquiries and resolve concerns promptly.

Skills

Effective communication skills

Attention to detail

Interpersonal skills

Organizational skills

Ability to handle cash

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

SUMMARY

Assists guests with room check in/and check out. Secures payment for accommodations and gives proper change when required. Ensures the Front Desk area is clean and orderly.

PRIMARY RESPONSIBILITIES

• Greets guests in courteous, friendly manner. Handles check in/check out procedures for each hotel guest.
• Handles special requests in a manner that ensures guest satisfaction,
• Ensures prompt, accurate and professional service to guests.
• Identifies and resolves guest concerns. Handles all guest inquiries and complaints in an efficient, courteous and tactful manner.
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

None Listed.

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills required. Must be able to communicate effectively in English in both written and verbal form. This is normally acquired through a high school diploma or equivalent.
• One year of Hotel Front Desk Services preferred. Must be able to handle multiple tasks and duties simultaneously.
• Knowledge of Microsoft Office and telephone protocol. Computer literate with emphasis on Word and Excel. Ability to learn new software applications (CMS casino system, IGT Slot system, LMS hotel system). Duties require professional verbal and written communication skills. Position requires attention to detail and excellent organizational skills. Strong interpersonal and communication skills. This is normally acquired through a combination of a high school diploma or equivalent and two to four years of casino guest service experience.
• Prior cash register and/or cash handling experience preferred.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Must possess excellent listening skills and be able to perform all duties with a sense of urgency. Must be able to maintain a pleasant and professional tone and demeanor during emergency situations.

WORKING CONDITIONS

May be required to work weekends, evenings, early mornings and holidays. Must work calmly and under stress when the volume of business increases.

Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.