Front Desk Agent

Hilton Worldwide, Inc.; Mississauga; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading global hospitality company is seeking a Front Desk Agent in Mississauga. This role involves delivering exceptional customer service, maximizing room occupancy through up-selling techniques, and ensuring an efficient reception experience for guests. Candidates should have a positive attitude, strong communication skills, and the ability to multi-task while maintaining attention to detail. Previous experience in a customer-focused environment is preferred. The company is dedicated to creating remarkable hospitality experiences.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude with good communication skills.
• Commitment to delivering high-level customer service.
• Calm, efficient, and organized with great attention to detail.

Responsibilities

• Achieve positive outcomes from Guest queries.
• Ensure an efficient reception experience for Guests.
• Demonstrate high level of customer service.
• Maximize room occupancy using up-selling techniques.
• Comply with hotel security and health legislation.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

IT proficiency

Job description

Job Description

Front Desk Agent (Job Number: HOT0C6G4)

Work Locations

Hilton Toronto Airport Hotel & Suites
5875 Airport Road
Mississauga L4V 1N1

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Preferred Qualifications

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

What Will It Be Like to Work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Accessibility

Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [e-mail] or call 1-844-217-AODA.