Front Desk Agent

AccorHotel; Calgary; On-site; CAD 36,000 - 48,000; Full time

Job summary

A leading hotel in Calgary is seeking a Front Desk Agent who will provide outstanding service and handle check-in/check-out processes. Candidates must show a service-oriented personality, have fluency in English, and demonstrate strong computer skills. This full-time role offers various perks including meal allowances and travel discounts, while contributing to a guest-centered culture.

Benefits

Free meals every shift

Travel discounts at global hotels

Free dry-cleaning for work attire

Custom learning programs

Involvement in sustainability initiatives

Growth opportunities

Qualifications

• Previous experience in a hotel or similar setting is required.
• Experience working at the Front Desk is preferred.
• Ability to communicate fluently in English, both verbally and in writing.

Responsibilities

• Welcome guests and respond to inquiries throughout their stay.
• Handle check-in and check-out processes efficiently.
• Process guest payments accurately.

Skills

Service-focused personality

Computer literacy

Fluency in English

Ability to work various shifts

Tools

Microsoft Office

Property management system (Lightspeed)

Job description

Overview

First impressions are everything! As a Front Desk Agent at Sheraton Suites Calgary Eau Claire you will be the first point of contact for our guests. From check-in to check-out you will ensure every interaction is welcoming, professional and personalized, MAKING SPECIAL HAPPEN for every guest.

What you will be doing

• Warmly welcome guests, respond to inquiries and provide outstanding service throughout their stay
• Handle all aspects of the check-in and check-out process efficiently and according to established standards
• Process guest payments and settle accounts accurately
• Enter and coordinate in-room dining orders when required as well as take and enter restaurant in-room dining orders
• Take initiative to add a personalized experience
• Proactively promote hotel services and amenities, looking for opportunities to enhance each guest\'s stay through upselling and thoughtful recommendations
• Follow all hotel and departmental policies and procedures as well as health & safety protocols

Qualifications

Your experience and skills include:

• Service-focused personality is essential; previous experience in a hotel or similar setting is required and previous experience working at the Front Desk is preferred
• Computer literate with strong abilities in Microsoft Office is required and prior experience working with a property management system (Lightspeed or a related system) is an asset
• Fluency in English with both verbal and written communication; additional languages are a plus
• Ability to work a variety of shifts and days of the week including holidays and overnights

Additional Information

At Sheraton Suites Calgary Eau Claire we embrace an on-site work philosophy inviting you to join us in our hotel. Here it’s more than just work; it’s about nurturing the people-centered culture we hold dear.

What’s in it for you

• Meals: A healthy meal on us every shift.
• Travel Discounts: Sweet deals at Accor and Marriott hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work attire.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Safety Sustainability and Recognition Committees.
• Level Up: Potential to unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.

If you are passionate about hospitality driven by excellence and eager to contribute we want to hear from you. Join us and help shape the future of Sheraton Suites Calgary Eau Claire.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence.

LI-AD1

Remote Work

Employment Type: Full-time

Key Skills

Customer Service, Hotel Experience, Hospitality Experience, Computer Skills, Upselling, Medical office experience, Office Experience, Computer Literacy, Front Desk, Guest Services, Cash Handling, Phone Etiquette

Experience: years

Vacancy: 1