French-Speaking Customer Success & Tech Support

Industrial Scientific Corporation; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading environmental solutions company is seeking a customer support representative fluent in French to provide quality assistance via phone and email. The ideal candidate will have strong communication skills along with technical proficiency, ensuring accurate documentation in the CRM system. This position requires collaboration with internal teams to resolve customer requests efficiently. Candidates should have a Bachelor's degree or relevant work experience, and familiarity with Microsoft Office products is essential.

Qualifications

• Must speak French fluently.
• Experience with customer service management tools is preferred.
• Requires technical troubleshooting skills and proficiency.

Responsibilities

• Provide quality telephone and email support to customers.
• Document customer issues accurately in a CRM system.
• Work with internal teams for timely resolution of requests.

Skills

Technical proficiency

Fluent French

Customer service focus

Excellent communication skills

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

A leading environmental solutions company is seeking a customer support representative fluent in French to provide quality assistance via phone and email. The ideal candidate will have strong communication skills along with technical proficiency, ensuring accurate documentation in the CRM system. This position requires collaboration with internal teams to resolve customer requests efficiently. Candidates should have a Bachelor's degree or relevant work experience, and familiarity with Microsoft Office products is essential.