Framer

Michaels Stores; Northwestern Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading crafting retailer in Northwestern Ontario is seeking Store Associates to enhance customer shopping experiences and provide custom framing solutions. Candidates should possess basic computer and measuring skills, with an emphasis on friendly customer service and retail experience. The role involves maintaining product standards, engaging in cash handling, and adhering to company procedures in a dynamic retail environment. This position offers robust benefits for eligible team members including health insurance and paid time off.

Benefits

Health insurance (medical, dental, vision)

Paid time off

Tuition assistance

Generous employee discounts

Qualifications

• Basic computer and measuring skills are needed.
• Experience with retail and selling products/services preferred.
• Ability to operate framing equipment requires training.

Responsibilities

• Build customer relationships through custom framing solutions.
• Maintain store standards and assist customers with their needs.
• Participate in stocking and unloading processes for inventory.

Skills

Basic computer skills

Basic measuring skills

Retail experience

Tools

Framing equipment

Glass cutter

Job description

Store - THUNDER BAY, ON

Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.

Major Activities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions. Deliver sales and production results
• Complete framing orders with a high degree of quality and on time
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
• Follow Standard Operating Procedures (SOPs) and Company programs
• Support shrink and safety programs
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Minimum Type of experience the job requires

• basic computer skills and basic measuring skills
• ability to operate the framing equipment and glass cutter

Preferred Type Of Experience The Job Requires

• retail experience
• Experience selling products and/or services to customers

Physical Requirements

• regular bending, lifting, carrying, reaching and stretching
• ability to move throughout the store
• ability to remain standing for long periods of time
• lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• if you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

At the Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. We are the leading destination for creating and celebrating in North America, operating over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full‑time and part‑time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.