Founding Account Manager

NationGraph; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology company in Toronto is looking for a founding account manager. This role combines customer success and light sales. You will manage customer onboarding, ensure product adoption, and collect feedback for product improvements. Ideal candidates will have 4-7 years of experience in B2B SaaS account management, with strong communication and organizational skills. The position offers competitive salary and equity in a rapidly growing team.

Benefits

Competitive salary

Meaningful equity

Founder-level exposure

Qualifications

• 4-7 years in Account Management/Customer Success at a B2B SaaS company serving SMB–mid-market.
• Clear, concise communicator (written and verbal) with strong stakeholder management.
• Exceptionally organized; you manage multiple accounts/projects without dropping balls.

Responsibilities

• Own onboarding to value: Run structured kickoffs, define success plans, configure alerts/dashboards.
• Serve as primary point of contact for a portfolio of SMB–mid-market customers.
• Capture structured feedback, file high-signal product requests, and collaborate with product/engineering.

Skills

Attention to detail

Organizational skills

Commercial aptitude

Stakeholder management

Communication

Tools

HubSpot/CRM

Google Workspace

Linear

Job description

About NationGraph

About NationGraph

Our world runs on public infrastructure, yet government data sits fragmented across thousands of portals, PDFs, and poorly designed databases. Finding relevant information—like which city just put out an RFP, or which agency is buying a new software system—often requires detective‑level research. NationGraph's mission is to end that detective work.

By automating data collection, normalizing records, building a knowledge graph with this data, and presenting them in a single, intuitive interface, we do for public procurement what Bloomberg did for finance and CoStar did for commercial real estate.

Our team works hard to simplify the complicated process of doing business with the government by building great software to solve a real problem.

AI applications applied to government procurement are in their infancy—join us in building an industry‑defining product.

You'll join a small founding team that :

• Has successfully built, scaled, and sold companies in the past.
• Built software infrastructure processing billions of dollars in transactions.
• Is backed by world‑class VCs and operating partners who\'ve invested in—and built—iconic companies.

About the Role

We\'re hiring NationGraph\'s founding account manager. This role blends customer success, light sales (expansion / renewals), and customer operations. You\'ll own a book of customers—from onboarding and configuration to value realization, renewals, and expansion.

You\'ll be the connective tissue between our customers and our product / engineering teams : translating government‑procurement workflows into NationGraph configurations, creating repeatable playbooks, and ensuring customers achieve measurable outcomes.

This is an early role on a fast‑moving team. You\'ll build processes from zero, get hands‑on with data, and directly shape how our product is adopted across customers and partners.

What You'll Do

• Own onboarding to value : Run structured kickoffs, define success plans, configure alerts / dashboards, and drive customers to first value (days / weeks, not months).
• Be the day‑to‑day partner : Serve as primary point of contact for a portfolio of SMB–mid‑market customers; run check‑ins, QBRs, and executive reviews.
• Customer operations : Execute light operational work to make customers successful (e.g., data reviews, CSV / template setup, list / segment creation, basic QA on entity mappings, workflow tweaks, integration handoffs).
• Insights to roadmap : Capture structured feedback, file high‑signal product requests, and collaborate with product / engineering to close gaps.
• Playbooks & docs : Write internal playbooks and external help‑center content; turn one‑off wins into repeatable processes.
• Analytics : Track time-to-value, product adoption, and usage health; maintain CRM hygiene; proactively flag risk.
• Issue triage : Coordinate with support / engineering to resolve issues quickly; communicate clearly on timelines and outcomes.
• Voice of customer : Advocate for customers while balancing scope, impact, and team velocity.

What You\'ll Bring

Must‑haves :

• Meticulous attention to detail; you spot issues before customers do.
• Exceptionally organized; you manage multiple accounts / projects without dropping balls.
• Commercial aptitude; comfortable discussing value, pricing, and navigating renewals / expansions.
• 4-7 years in Account Management / Customer Success at a B2B SaaS company serving SMB–mid‑market.
• Clear, concise communicator (written and verbal) with strong stakeholder management.
• Fluent with tools like HubSpot / CRM, Google Workspace, and project trackers (Linear).

Nice‑to‑haves :

• A background working in companies that build sales and marketing tools or familiarity with how companies build a go‑to‑market motion.
• Comfort working with data (CSV / Sheets), doing light QA.
• Built or scaled customer onboarding and renewal processes at an early‑stage startup.
• Experience creating help‑center content or product walkthroughs.

What You'll Get From Us

• Founder‑Level Exposure : Work closely with the CEO / founding team on go‑to‑market, pricing, and fundraising strategies.
• A zero bureaucracy environment : We believe in moving extremely fast and making bold decisions without red tape.
• See the processes you build from 0 to 1 help shape the trajectory of the company. Work on solving real‑world problems that matter and work directly with interesting founders in their journey as they improve the infrastructure our government relies on at every level.
• We believe in working with great people with a diversity of thought, an eagerness to learn, a boldness to challenge the status quo, and a deep care for the work we put out into the world.
• We offer competitive salary and meaningful equity based on experience.