Food & Beverage Supervisor - Match & Atlas

Gateway Casinos & Entertainment; Rama; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent gaming and hospitality company in Ontario is seeking a Food & Beverage Supervisor. This full-time role involves supervising staff, ensuring high customer service standards, and managing daily operations. Candidates should have a minimum of 2 years supervisory experience in restaurant operations, relevant certifications, and a background in hospitality management. This position requires adaptability and the ability to work in various environments and shifts.

Qualifications

• Minimum 2 years supervisory experience in a full-service restaurant and/or bar.
• Relevant education in Hospitality Management preferred.
• Smart Serve and Food Handlers certification required.

Responsibilities

• Support staffing management for productivity and performance.
• Assist with supervision and performance management.
• Promote high levels of customer service.

Skills

Supervisory experience

Customer service

Team leadership

Communication

Adaptability

Education

Post-secondary education in Hospitality Management

Tools

Smart Serve certification

Food Handlers certification

Job description

Overview

Job Type: Full-Time

Wages: Starting at $52,200.94

Job Title/Classification: Food & Beverage Supervisor

Department: Food & Beverage

Employment Type: Full-Time (Permanent) & Full-Time (Contract)

Number of Vacancies: 2

Who We Are Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts a large portfolio of games, restaurants and hotels. Further information is available at Gateway’s website.

Why Work For Us Gateway celebrates and empowers its employees. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs while working in an engaging and fun environment.

The Position

This role will work within an assigned outlet with opportunity to cross over to other outlets. You will assist in providing support with workflow, administration and developing employees. A key role in engaging and motivating a team to deliver a high customer experience and product knowledge to our guests. This role will ensure continuity of operations during the Manager’s absence, as required.

Key Responsibilities

• Support management of staffing levels to maximize productivity and business performance to be fully conversant in all training modules for each outlet
• Support the TA team in staffing and recruitment initiatives
• Assist with the supervision of all staff and performance management process through ongoing coaching, feedback and development to motivate, engage and drive a high performing team
• Work with the team to promote and model the highest level of customer service to deliver maximum customer satisfaction
• Be attentive and responsive to customer related issues or concerns
• Understand and utilize performance metrics to assess and drive financial success under the guidance of the Food and Beverage management team
• Assist with the creation and management of scheduling and shift in accordance with operational requirements
• Maintain and promote departmental quality standards
• Be fully conversant in all training modules for their outlet
• Create a positive and engaging work environment
• Perform other duties as assigned

What You’ll Require

• Minimum 2 years supervisory experience in a full-service restaurant and/or bar operations
• Relevant post-secondary education in Hospitality Management or another related field preferred
• Smart Serve and Food Handlers certification
• WHMIS (Training provided)
• Some knowledge of restaurant operations and hospitality in general
• Experience with managing multiple outlets is an asset
• Adaptable and proactive, with a strong sense of ownership and responsibility
• Understanding of regulatory compliances in Employment Standards, Occupational Health and Safety, and Liquor License Act
• Must be able to walk and stand for long periods of time
• Ability to work in hot, cold and humid environments (indoor/outdoor) as required
• Ability to lift and carry up to 50 pounds
• Ability to work all shifts, weekends, holidays, and special events as needed

Other Requirements

• All employees are expected to comply with the duties of workers or supervisors as prescribed by applicable health and safety regulations and policies
• Demonstrate a positive health and safety attitude to ensure a safe environment for patrons and co-workers

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers pages. Gateway will post/recruit in accordance with applicable collective agreements. Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.