Food and Beverage Service Manager

Gateway Casinos and Entertainment Limited; Courtenay; On-site; CAD 55,000 - 63,000; Full time

Job summary

A leading entertainment company in Courtenay is seeking a Service Manager for Match Eatery & Public House. This full-time position involves overseeing restaurant operations, ensuring exceptional service, and supporting staff training. Candidates should have at least three years of supervisory experience in a high-volume environment, strong communication skills, and a commitment to customer satisfaction. The role offers a competitive salary, a comprehensive benefits package, and opportunities for career advancement.

Benefits

Full benefits package

Retirement savings plan

Development and training opportunities

Family and friends discounts

Qualifications

• Three years' supervisory experience in a high-volume restaurant or hotel.
• World Host/Super Host certificate is an asset.
• Experience with Point of Sale system is required.

Responsibilities

• Oversee operations in the restaurant to ensure superior service.
• Manage team efficiencies and motivate staff.
• Ensure compliance with operational policies and procedures.

Skills

Supervisory experience

Customer service skills

Communication skills

Problem-solving skills

Education

World Host/Super Host certificate

Serving It Right certificate

Tools

Point of Sale system

Word processing software

Job description

2 days ago Be among the first 25 applicants

Job Type: Full-Time

Hiring Salary Range of $55,281 to $62,191 per annum

Description

Position at Match Eatery & Public House

The Gateway to Your Future

You are a service expert who thrives in the dynamic world of the dining room. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you, a Service Manager who can match our standards. You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee operations while providing management support in the restaurant. You will also help in attracting and maintaining guests by assisting in developing marketing assets. You drive the success of our restaurant through the promotion of events and products and ensure premier customer service and product knowledge for our guests.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
• Ensures profitability of operations by achieving financial and performance goals.
• Supervises the shift operation, including all employee and guest related functions.
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
• Manages team efficiencies as it pertains to the operation's needs.
• Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
• Maintains compliance with policies and procedures.
• Responsible for cash management activities.
• Enforces Serving It Right and company policies on guest's consumption of alcohol.

What You Bring

• Three years' supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
• World Host/Super Host certificate or similar customer service programs an asset
• Wine knowledge or experience as a Wine Steward an asset.
• The ability to obtain registration with BCLC.
• Serving It Right certificate prior to start.
• Excellent communication skills - both speaking and written.
• Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
• Experience with Point of Sale system.
• Excellent problem-solving skills.
• Goal driven and organized.
• High level of customer service skills, ability to communicate with guests to ensure satisfaction.
• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Apply Now!

Not the right fit this time? Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.