Flexible Senior SaaS Customer Success Lead (Equity)

knak.; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading SaaS company based in Canada is looking for a Customer Success Manager to build relationships with clients and drive product improvements. The ideal candidate should have at least 3 years of experience in customer service, excellent analytical, and communication skills. Responsibilities include developing success plans and advocating for customer needs. The role offers competitive salary, benefits, and flexible working arrangements.

Benefits

Competitive salary

Comprehensive benefits package

Flexible working arrangements

Qualifications

• Minimum of 3 years of experience in Customer Success or Customer Service.
• Ability to thrive in a fast-paced, tech-driven environment.
• Proven ability to build relationships with senior executives.

Responsibilities

• Build and maintain deep relationships with customers.
• Develop and implement success plans and account strategies.
• Advocate for customer needs internally to drive product improvements.

Skills

Customer Success

Strong analytical skills

Excellent communication skills

Relationship building

Tools

SFDC

Gainsight

Intercom

Tableau

SQL

Marketo

Job description

A leading SaaS company based in Canada is looking for a Customer Success Manager to build relationships with clients and drive product improvements. The ideal candidate should have at least 3 years of experience in customer service, excellent analytical, and communication skills. Responsibilities include developing success plans and advocating for customer needs. The role offers competitive salary, benefits, and flexible working arrangements.