Fleet Operations Coordinator

Element Fleet Management; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading fleet management company is seeking a Fleet Operations Coordinator to manage client relationships, improve processes, and oversee maintenance of vehicles. Candidates should have 2-5 years of customer service experience and a relevant degree. The position offers a competitive hourly rate and emphasizes a culture of innovation and wellness.

Benefits

Comprehensive health benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• 2-5 years customer service or client account management experience in a B2B service environment.
• 1+ years managing rental or fleet vehicles with an understanding of customer service.
• Experience in maintenance and inspections is a plus.

Responsibilities

• Foster relationships with clients, vendors, and fleet personnel.
• Collaborate with Buyer and Customer for program improvements.
• Perform inspections of the variable fleet.

Skills

Customer service

Client account management

Process improvement

Education

College/University degree

Job description

Overview

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the role

As the Fleet Operations Coordinator (fixed-term), you will work onsite at our client locations. This position is responsible for coordinating and ensuring a smooth operation onsite.

What you’ll do

Relationship Management

• Foster relationships with clients, vendors, and fleet personnel and advise on activities to maintain health of fleet
• Schedule and perform record keeping of all activities completed, whether by Vendor or managed by a third-party vendor

Process Improvement

• Collaborate with Buyer and Customer to recommend and implement improvements to program and create greater efficiencies

Key Management of Variable Fleets

Monitor & Schedule Maintenance Repairs

• Drive enterprise-wide HR process standardization, simplification, and automation to eliminate inefficiencies and manual workarounds.
• Establish and enforce governance frameworks, ensuring data quality, integrity, and compliance across all HR services.
• Partner with the HRIS leader to facilitate change management efforts related to Workday updates, testing, and training, ensuring successful adoption of new system functionality.

Vehicle processing & preparation

• Perform detailed pre and post in-service inspections of the variable fleet
• Coordinate light detailing / washing / cleaning of variable fleet units
• Ensure the refueling of returned units

Basic Qualifications

• 2-5 years customer service or client account management experience is highly desirable, preferably in a B2B service environment

Preferred Qualifications

• Education: College/University degree preferred
• 1+ years of managing rental or fleet vehicles with an understanding in customer service, maintenance, and inspections a plus

Location: Remote US

The fixed-term pay range for this position is $30/hr. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].

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