Fintech Support Specialist – Payments & Client Success

ServiceTitan; Remote; CAD 55,000 - 67,000; Full time

Job summary

A leading financial technology firm in Manitoba is seeking a Customer Support Specialist. This role involves providing customer support for payment processing, managing inquiries, and offering technical assistance. Candidates should have at least 2 years of experience in a client-facing role within the payment processing industry. Comprehensive benefits and a dynamic start-up environment will be provided, making this an exciting opportunity for growth.

Benefits

Salary up to $66,600 CAD

Flexible time off

Comprehensive health benefits

Career advancement opportunities

Qualifications

• Minimum of 2+ years of client-facing experience in the merchant services/payment processing industry.
• Strong understanding of payments industry terms and client needs.
• Excellent communication skills are essential.

Responsibilities

• Provide day-to-day support for customers regarding payment solutions.
• Manage incoming inquiries from existing customers.
• Offer technical support within the software platform related to payment processing.
• Collaborate with payment processors while assisting with documentation requests.
• Train new customers post-implementation.

Skills

Client-facing experience

Understanding of payments industry

Excellent communication skills

Detail-oriented

Knowledge of Visa/Mastercard fees

Job description

A leading financial technology firm in Manitoba is seeking a Customer Support Specialist. This role involves providing customer support for payment processing, managing inquiries, and offering technical assistance. Candidates should have at least 2 years of experience in a client-facing role within the payment processing industry. Comprehensive benefits and a dynamic start-up environment will be provided, making this an exciting opportunity for growth.