File Manager

ServiceMaster Clean of Fraser Valley; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading restoration company in Metro Vancouver is seeking an Office Manager to oversee daily operations, handle customer relations, and coordinate office activities. The ideal candidate should have 3–5 years of office experience, excellent communication and problem-solving skills, and proficiency in MS Office. You will assist with claims, manage staffing issues, and maintain operational excellence. This position offers flexible scheduling and a pay range of $20.00 – $26.00 per hour.

Benefits

Ongoing Leadership Development Program

One on One mentorship

Benefits after three months

RRSP matching

Opportunity for Overtime

Qualifications

• 3–5 years office experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to effectively present information to various audiences.
• Demonstrated ability to solve problems and make prudent decisions.

Responsibilities

• Receive and open new claims.
• Answer and field telephone calls professionally.
• Assist with staffing issues daily.
• Maintain professional appearance and operation.
• Liaise and communicate with customers and vendors.

Skills

Self-motivated to get results

Excellent verbal and written communication skills

Strong interpersonal skills

Ability to effectively present information

Demonstrated problem-solving abilities

Strong knowledge of MS Office

Tools

MS Office

RMS

Xactimate

Job description

A mind built for excellence. A spirit built for service.

What does a Office Manager with Paul Davis do?

• Receive and open new claims
• Answer and field telephone calls in a professional and upbeat manner
• Receive and assist with staffing issues daily
• Maintain professional appearance and conduct of the operation
• Liaise and communicate with customers, clients, vendors
• Receive and handle invoices, correspondence
• Assist in ensuring margins and performance metrics are met
• Monitor and maintain inventory of supplies

Why The Team Needs You?

If you love helping people in their time of need, this is the job for you. We will need you to build foundational relationships based on trust, actively listen, and find ways to support a team to oversee several projects simultaneously. We also want a fun personality that enjoys getting results with others.

Why Join The Team?

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision‑making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider.

Values

Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision

To provide extraordinary care while serving people in their time of need.

Team Compensation and Benefits

• Ongoing Leadership Development Program and industry events
• One on One mentorship
• Full orientation program
• Access to Paul Davis University and regular training opportunities
• Benefits after three months and sick days with flexible schedule
• RRSP matching

Team Qualifications (Requirements)

• 3–5 years office experience
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to effectively present information in one‑on‑one, small or large group situations to customers, homeowners and employees in the organization
• Demonstrated ability to solve problems and make prudent decisions
• Strong knowledge of MS Office, RMS and Xactimate

Skills Desired of Team Member

• Self‑motivated to get results
• Loves working with staff, clients and trades
• Effectively schedules ahead while maintaining flexibility
• Thrives under high performance environments
• Excellent interpersonal skills
• Is succinct and professional with written communication
• Enjoys taking care of others in their time of need

Compensation: $20.00 – $26.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Our Mission

• How many years of administrative experience do you have?
• Are you comfortable with computers, email, using the internet, and learning new computer programs?
• Do you have a clean criminal record?
• Describe your experience in a role where you have had constant interruptions in your daily routine.
• Are you comfortable answering phones?

Some Potential Benefits May Include

• Opportunity for Overtime
• Paid Time Off
• Opportunity for Advancement
• Great Company Culture

Because the nature of our business is helping people, I find a trend of people who care a lot about their work, both at a franchise level and the corporate level.