Field Services Technician I

Verra Mobility; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading mobility technology firm in Toronto is seeking a Field Service Technician to maintain and install digital enforcement solutions. The ideal candidate has an Associate’s Degree and experience in digital photography and network installation. This position requires outdoor work, strong communication skills, and the ability to troubleshoot technical issues. Competitive pay and benefits are offered with occasional overtime and travel.

Benefits

Health benefits

Qualifications

• Minimum of experience in digital photography, network installation, and computer technology is required.
• Valid driver's license with a clean driving record required.
• Ability to work outside with minimal supervision is required.

Responsibilities

• Install, relocate, repair, and maintain digital Photo Enforcement solutions.
• Perform daily checks of enforcement systems to confirm operations.
• Troubleshoot issues and respond to time-sensitive requests.

Skills

Digital photography

Network installation

Computer technology

Communication skills

Organizational skills

Education

Associate’s Degree or Technical Institute certificate in a technical field

Tools

Microsoft Office

Job description

Overview

Who we are

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities working with police departments and municipalities to install over 4000 red-light speed and school bus stop arm safety cameras across North America. We are also creating smart roadways serving the world’s largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems processing nearly 165 million transactions each year across 50 individual tolling authorities.

Culture

Verra Mobility Corporation is a rapidly-growing entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values: Do Whats Right, Lead with Grace, Win Together, and Own It in everything it does for its customers and team members. The company seeks to grow aggressively both organically and through acquisition to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview

The Field Service Technician will be responsible for installing, relocating, repairing, and maintaining digital Photo Enforcement solutions for municipal Public Safety programs. The technician must ensure equipment maintains strict standards related to up-time and performance. Field Service Technicians are also responsible for troubleshooting issues and responding to time-sensitive requests. Technicians must be able to work independently or at the direction of a supervisor to identify and resolve system performance issues related to equipment / radar / camera configurations, vandalism, environmental factors, equipment deficiencies, or other factors.

Approximately 90% of work is outdoors or driving. Periodic on-call work outside normal business hours. Occasional travel. Periodic overtime and/or night work.

Essential Responsibilities

• Perform daily checks of enforcement systems to confirm operations and monitor all systems, including timely downloads, battery health, and overall image quality and performance.
• Perform video survey as required for new business development.
• Monitor and document the timely completion of preventative maintenance actions; work with field supervisors to adapt procedures to match equipment demands as technology evolves.
• Provide installation support for new approach builds on construction sites or the relocation of mobile systems.
• Perform any other relevant duties and/or responsibilities assigned

Work Environment

A field technician will be regularly exposed to outside weather conditions year-round such as wet and/or humid environments, cold and/or heat, dusty and noisy work environments. Noise levels will typically be moderate to moderately loud. Technicians regularly work near moving traffic and occasional night work with reduced visibility. Some weekend and overtime work may be required. Working at heights from a ladder may be required. Field technicians frequently work alone and must have knowledge of personal and construction safety practices on traffic work zone projects.

Qualifications

The position requires an Associate’s Degree or relevant Technical Institute certificate or equivalent in a technical field (engineering or computer science) or related work experience.

• Experience in digital photography, network installation, and computer technology is required.
• Ability to work outside with minimal supervision required.
• Excellent communication (written and verbal), strong multi-tasking, and effective organizational skills.
• Working knowledge of Microsoft Office.
• Valid driver license, clean driving record and some travel required.

The following physical demands are representative of what a field technician may encounter in the field and are essential functions of the position.

• You will be involved primarily with field work on roadside sites involving long-term standing and perhaps repetitive motions.
• You must have the ability to stand or sit for long periods of time and to perform strenuous physical labor under adverse field conditions.
• Field Technicians must have the ability to use your hands to handle finger or feel; reach climb or balance; crouch, stoop, crawl, kneel and sit.
• Frequent ladder use is required with the ability to climb, descend, balance and work safely at heights on ladders for long periods at a time.
• Field Technicians must have the ability to see including close distance and peripheral vision, depth vision, and ability to focus.
• Field Technicians must not have any limitations that would reduce their ability to drive a vehicle safely to job sites.
• Field Technicians will regularly lift and/or maneuver awkward equipment up to 75 pounds from vehicle and ground; regularly lift and handle awkward equipment up to 25 pounds up and down a ladder and occasionally carry and handle equipment 45 pounds up and down a ladder.
• Field employees may be asked to wear protective equipment while in the field which can include reflective gear, safety boots, safety glasses, and hard hats.
• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay and Benefits

The projected hourly pay rate for this role is up to $28.85 CAD plus benefits.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer and cultivate innovation.
• Do Whats Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment and recognize and develop others.

Legal / Privacy

With your explicit consent which you provided as part of the application process we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Equal Opportunity

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Required Experience

IC

Key Skills

Computer Hardware, Customer Service, Hand Tools, Computer Networking, Field Service, POS, Windows, Mechanical Knowledge, Service Technician Experience, Merchandising, Project Coordination, Troubleshooting

Employment Type

Full Time

Experience

years

Vacancy

1