Field Service Technician (Production) - Mississauga, ON

Xerox; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Production Service Technician in Mississauga. The role involves providing exceptional customer service and performing repairs on production equipment. Candidates should have senior-level electro-mechanical experience, strong time management skills, and the ability to lift up to 50 pounds. This position offers growth opportunities and comprehensive benefits, including medical and 401k matching.

Benefits

Growth opportunities

Medical/dental/vision benefits

401k matching

Paid time off

Qualifications

• Experience with electromechanical systems and troubleshooting.
• Ability to lift up to 50 pounds and perform physical tasks.
• Relevant certifications for the role are a plus.

Responsibilities

• Provide maintenance and repairs on production equipment.
• Manage call resolution to ensure customer satisfaction.
• Assist team members with policies and procedures.

Skills

Electro-mechanical experience

Time management

Valid driver's license

Physical fitness

Job description

General Information

Location: Mississauga, Ontario, Canada

Department: TECHNICAL_SERVICE_ENGINEERING

Job Type: Full-time

Reference: 20035922

Overview

Production Service Technician position within Xerox's Technical Services division. Immediate need to deliver service to customers and contribute to a growing, technically enabled workforce.

Primary Responsibilities

• Offer outstanding service to clients. Manage call resolution in accordance with the customer SLA to maintain and optimize customer satisfaction.
• Leverage senior-level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large-scale production equipment.
• Perform full range of maintenance on assigned products, including technical diagnostics, software loads, installation, removal, retrofit, and use of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures and best practices for equipment repair.

Skills and Qualifications

• Senior Electro-mechanical experience including using a multimeter to troubleshoot electrical circuits and reading electrical schematics to properly troubleshoot systems. Relevant backgrounds may include electro-mechanical roles, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military/Veteran experience.
• Superior time management and reliability. Ability to meet deadlines and maintain high standards of dependability.
• Valid driver's license with appropriate insurance. A Motor Vehicle Record (MVR) is part of the background check.
• Physically active role. Ability to lift up to 50 pounds, and to walk, stand, squat, bend, and drive for a significant portion of the workday. Safety is a priority around electrical components.
• Useful certifications for this role.

What Success Looks Like in the First 60 Days

• Complete new hire and technical training successfully, establishing a foundation for territory and customer service expectations.
• Understand company culture, call load, territory alignment, and client satisfaction metrics.
• Develop thorough knowledge of equipment and inventory needs to support the assigned territory.
• Actively and correctly complete service calls independently.

Additional Benefits

• Growth opportunities for future career development within a collaborative culture.
• Medical/dental/vision benefits, wellness credits, and a company contribution to health savings.
• Savings account and 401k matching.
• Paid time off, holidays, and personal days.

Note: The salary range provided is an annualized representation for the position in the local currency; actual salaries vary based on location, market conditions, education, experience, and abilities. This posting is for Xerox and may not reflect every location. For more information, please refer to Xerox Careers and Xerox Job Search pages.