Field Service Technician

MacLean Engineering; Thompson; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A prominent engineering company is seeking a skilled Journey Person to analyze and trouble-shoot mechanical systems, mainly at remote sites in Canada. The ideal candidate will have at least 3 years of experience with heavy mobile equipment and an understanding of mechanical blueprints. Responsibilities include providing technical support, preparing reports, and maintaining strong customer relationships. Remote work is available, and opportunities to develop are provided.

Qualifications

• Minimum 3 years hands-on experience as Journey Person, preferably on heavy mobile equipment.
• Proficiency reading mechanical blueprints and hydraulic assembly drawings.

Responsibilities

• Provide analysis of structural, mechanical, electrical or hydraulic systems.
• Commission/test and trouble-shoot MEMCO equipment as needed.
• Assist in preparation of technical reports and presentations.
• Develop relationships with key Customer personnel.

Skills

Strong interpersonal skills

Customer service skills

Ability to work independently

Organizational skills

Communication skills

Multitasking

Education

Certificate of Qualification as a Heavy Equipment Diesel Mechanic (HDM)

HDEM, Truck and Coach, Aircraft, Millwright, and Automotive Journeyman

Job description

APPLY

LOCATION: Reporting to Thompson, MB office remotely. (Other Canadian locations will be considered for rotational contracts at remote mine sites).

DUTIES AND RESPONSIBILITIES:

• Provide expert and disciplined analysis of structural, or mechanical, electrical or hydraulic systems
• Teardown, re‑assemble, commission/test and trouble‑shoot MEMCO equipment at customer sites or MEMCO facility, as required
• Execute timely planned work tasks as directed by immediate Supervisor
• Assist the Product Support Manager with the preparation of technical reports, presentations, and repair cost estimates, audits of Customer equipment, etc.
• Develop professional working relationships with key Customer personnel, and communicate any customer organizational or policy change to Service Manager
• Identify potential business (i.e. sales) opportunities, and communicate to the appropriate team (i.e. Sales, Engineering).

QUALIFICATIONS EDUCATION:

• Certificate of Qualification as a Heavy Equipment Diesel Mechanic (HDM) preferred but not necessary as training can be provided for the right candidate. HDEM, Truck and Coach, Aircraft, Millwright, and Automotive Journeyman will also be considered.

EXPERIENCE:

Minimum 3 years hands‑on experience as Journey Person, preferably on heavy mobile equipment.

• Proficiency reading and interpreting mechanical blueprints, hydraulic assembly drawings and electrical wiring
• Harness and control system schematics
• Strong interpersonal and customer service skills
• Ability to be flexible and open to new methods, processes and technologies
• Ability to work independently or within a team under minimal supervision
• Possess strong organizational and communication skills with the ability to multitask and prioritize effectively

Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third‑party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position. A clear and satisfactory result is required for all candidates prior to the confirmation of employment.