Field Service Technician

Total PowerGen Solutions; Saint John; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading generator service provider in New Brunswick is seeking a Generator Field Service Technician to join their team. The ideal candidate will have a minimum of 3 years of experience and a background in power generation or electrical mechanics. Responsibilities include performing service and maintenance on generators, troubleshooting electrical issues, and ensuring customer satisfaction. Competitive benefits such as an RRSP matching program and paid time off are offered. Candidates must be willing to work flexible hours and occasionally travel.

Benefits

Employer RRSP matching program

Health & wellness accounts

Paid time off

Tuition reimbursement

Company vehicle for select roles

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• Valid driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Ability to work efficiently with minimal supervision.

Responsibilities

• Perform emergency service and preventative maintenance on customer generators.
• Test and verify electrical component operations.
• Program and troubleshoot generator controls and transfer switches.
• Build strong customer relationships through professional communication.

Skills

Customer service skills

Electrical systems knowledge

Mechanical troubleshooting

Communication skills

MS Office proficiency

Education

Power Generation Diploma or equivalent

Certified Mechanic with electrical skills

Licensed Electrician with mechanical skills

Job description

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• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid driver's license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of New Brunswisk.
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

We Offer

• Employer RRSP matching program.
• Health & wellness spending accounts and Employee Assistance Program.
• Paid time off and statutory holidays.
• Tuition reimbursement and professional development opportunities.
• Company vehicle for select roles and on-site parking.