Field Service Technician

Total Power Limited; Northeastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading generator service company in Northeastern Ontario is seeking an experienced generator field service technician. You will perform emergency repairs and preventative maintenance on generators while ensuring superior customer service. The ideal candidate has a Power Generation Diploma or is a licensed electrician, along with strong troubleshooting skills in electrical and mechanical systems. This full-time role includes after-hours on-call work and regular travel throughout Ontario.

Benefits

Comprehensive Medical and Dental Benefits

Employer RRSP Matching Program

Annual Health / Wellness Spending Accounts

Professional Growth & Development

Qualifications

• Minimum 3 years’ experience as a generator field service technician.
• Working knowledge of D/C and A/C electrical systems.
• Comfortable using MS Office suite including Outlook.

Responsibilities

• Perform emergency service and preventative maintenance on generators.
• Test and verify electrical components and operations.
• Build strong customer relationships through professional communication.

Skills

Customer service

Electrical troubleshooting

Mechanical skills

Time management

Education

Power Generation Diploma

Job description

Job Description

We Offer

• Comprehensive Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health / Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role

• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generators set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need

• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid driver's license in good standing.
• Working knowledge of D / C and A / C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.

Working Conditions

• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of Ontario
• Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.