Field Service Technician

Medium; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A water service company is seeking a Field Service Technician in Calgary, Alberta. The role involves maintaining and repairing various water systems, providing excellent customer service, and ensuring compliance with safety procedures. Applicants should have a high school diploma or equivalent, a valid driver’s license, and experience as a field technician is an asset. This position offers a competitive hourly wage ranging from $25 to $27.

Qualifications

• Must possess a valid driver’s license with an acceptable driving record.
• Experience working as a field technician considered as an asset.

Responsibilities

• Routine maintenance and sanitization of water systems.
• Inspecting for leaks and malfunctions.
• Troubleshooting and repairing products.
• Providing positive customer service during site visits.
• Completing installation and service routes efficiently.

Skills

Customer service skills

Troubleshooting skills

Attention to detail

Education

Accredited high school diploma or GED

Business or trade school

Job description

About the Role

Reporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on ourfiltered water systems, including bottle less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includesinstallations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits.

Key Responsibilities

• Routinely changing water filters, cleaning and sanitizing water tanks, changing UV bulbs and clearing water lines.
• Visually inspecting for leaks and malfunctions
• Troubleshooting product for required repairs.
• Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions.
• Completing assigned installation and service routes in an efficient manner.
• Communicating with your supervisor, customer service, dispatch, and other team members.
• Following company inventory and tracking procedures.
• Promoting and practicing proper safety procedures and correct use of company tools.
• Following company and customer safety policies and procedures
• Maintaining and complying with company vehicle maintenance policy and procedures

Qualifications & Skills

• Accredited high school diploma, business or trade school, or GED required.
• Must possess a valid driver’s license and with acceptable driving record.
• Experience working as a field technician considered as an asset

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check

$25 - $27 an hour