Field Service Technician

PCMC; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading packaging solutions provider is seeking a skilled Field Service Technician to join their dedicated team. This role involves ensuring high-quality installation, maintenance, and optimization of equipment at customer sites, requiring 60-75% travel across North America. Candidates should possess strong troubleshooting skills in mechanical and electrical systems, alongside a solid understanding of production environments. Exceptional customer service and communication skills are critical, as is the ability to work both independently and collaboratively. Join us and make a meaningful impact!

Benefits

Medical, dental, and vision insurance

Paid time off

401(k) plan with company match

Qualifications

• Two-year diploma or seven years of relevant experience required.
• Must be proficient in troubleshooting mechanical and electrical systems.
• Ability to communicate effectively with clients and team members.

Responsibilities

• Troubleshoot and resolve equipment issues at customer sites.
• Assist in the installation and startup of new equipment.
• Cultivate strong customer relationships through effective communication.

Skills

Mechanical and electrical troubleshooting

Customer service skills

Time management

Interpersonal communication

VFD functions and programming

Pressure Sensitive Labeling Machines

Bilingual (English/Spanish)

Education

Two-year post-high-school diploma in electro-mechanical technology

High-school diploma with 7 years relevant experience

Tools

GE Proficy HMI programming

Allen Bradley controls

Pneumatic schematics

Job description

About Us

BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry Wehmiller family, we unite a global team of packaging experts with a clear purpose: People Who Care, Building Solutions that Perform. We take on our customers’ toughest challenges as our own — delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands — trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success. Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution. With our full range of packaging solutions and long term partnership and service, we help customers achieve operational excellence today while building the future of packaging together. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper‑converting industries. By blending people‑centric leadership with disciplined operational strategies and purpose‑driven growth, Barry‑Wehmiller has become a $3 billion organization with nearly 12 000 team members united by a common belief: to use the power of business to build a better world.

Job Description

Our team of Field Service Technicians is dedicated to providing exceptional support and service to our customers worldwide. Working both independently and collaboratively, our technicians ensure the successful installation, maintenance, and optimization of equipment at customer sites. This position requires frequent travel, estimated between 60‑75 % of the time. We are seeking skilled Field Service Technicians who are passionate about delivering high‑quality customer service and are adept at finding innovative technical solutions.

Key Responsibilities / Complexities

• Troubleshoot and resolve mechanical, electrical, and software issues on equipment at customer sites, ensuring customer satisfaction.
• Assist in the installation, startup, and testing of new equipment, providing guidance to customer personnel on proper operation and maintenance practices.
• Cultivate and maintain strong customer relationships through effective communication and diplomacy.
• Collaborate with team members to optimize efficiency and effectiveness in service delivery.
• Build and maintain customer relationships.

Required Education and Experience

• A two‑year post‑high‑school diploma/certificate in electro‑mechanical technology and a minimum of 3 years related experience, OR a high‑school diploma and a minimum of 7 years relevant experience.
• Proficiency in mechanical, pneumatic, and control systems, with a solid understanding of material handling practices.
• Ability to read and interpret technical documents such as engineering documents, operation and maintenance instructions, bills of materials, and procedure manuals.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of leaders, clients, and customers.
• Strong time‑management skills to balance multiple projects with the potential of phone calls and simultaneous inquiries.
• Strong interpersonal and customer relations skills, with the ability to work effectively both independently and as part of a team.
• Advanced knowledge of VFD functions, operations, and programming.
• Experience with Pressure Sensitive Labeling Machines preferred or Converting Equipment for Shrink Sleeve Labels and Flexible Packaging.
• HMI programming knowledge of GE Proficy, Exor, and Allen Bradley desired.
• Motion control experience with Allen Bradley and Control Techniques/SyPT desired.
• Proficiency in interpreting and troubleshooting pneumatic and electrical schematics.
• Ability to troubleshoot wiring and complete I/O checks.
• Bilingual in English/Spanish is a plus.
• Robotics experience is advantageous.

Work Environment

• Field Service Technicians work primarily in our customer manufacturing plants and will be exposed to typical machine shop physical hazards. Travel expectations may require extended time away from home 60‑75 %.

Physical Demands

• May involve standing, sitting, climbing, balancing, stooping, kneeling, or crawling.
• Lifting up to 50 pounds unassisted, and greater than 50 pounds with assistance.
• Requires normal mental and visual attention to perform various duties.

Travel

• 60‑75 % travel within North America (USA, Canada, Mexico) region is expected, with occasional international travel.

Position Type

• This is a non‑exempt, regular, full‑time position, with the understanding that the workweek may require extended days and hours to meet business needs.

Company

BW Integrated Systems

At BW Packaging, we are at the forefront of the industry when it comes to designing and manufacturing cutting‑edge solutions for end‑of‑line packaging equipment, labeling and converting, packaging automation, and systems integration. With a global presence encompassing nine manufacturing facilities and a team of over 800 experts, we are proud to be a trusted partner for our customers around the world, with installations spanning more than 50 countries. Our extensive range of products and service network offers innovative technology and unparalleled technical support for manufacturing companies operating in various global market segments. From food and beverage to pharmaceuticals, household goods, automotive, and more, we cater to diverse industries such as container manufacturing, wine and spirits, consumer product packaging, converting, paper, and beyond. With decades of experience, our packaging professionals excel in providing efficient solutions in areas such as robotic applications, packaging line design, integrated systems, palletizers and depalletizers, automated can‑end and product‑handling equipment, cartoning, case and tray packing and forming, as well as a wide range of labeling solutions including pressure sensitive, roll‑fed, and shrink‑sleeve options. Additionally, we specialize in converting and finishing solutions, advanced conveyance technology and controls, unwrappers, and destrappers.

Apply today to join BW Packaging and make a meaningful impact!

The approximate pay range for this position is $30 CAD – $40 CAD per hour. Please note that the pay range is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location. Our complete benefits package includes medical, dental, and vision insurance; paid time off; 401(k) plan with company match…all starting on day one!

At Barry‑Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.