Field Service Representative - Ontario

H-E Parts; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading energy solutions company in Ontario seeks a Field Service Representative to deliver exceptional service. You will perform troubleshooting, installation, and maintenance on power equipment, ensuring compliance with safety standards. The ideal candidate has at least 5 years of electrical field service experience, strong technical knowledge, and excellent communication skills. The role is full-time and offers extensive benefits, including health care and financial wellbeing programs.

Benefits

Medical, dental, vision coverage

Employer-sponsored pension program

Tuition reimbursement

Fitness and wellness initiatives

Qualifications

• Minimum 5 years of electrical field service experience.
• Strong knowledge of power transformers and HV equipment.
• Valid Canadian driver's license required.

Responsibilities

• Perform troubleshooting and installation of power equipment.
• Execute maintenance activities on transformers.
• Prepare technical reports after site work.

Skills

Electrical field service experience

Troubleshooting technical problems

Excellent communication skills

Customer relationship management

Education

Trade education or college diploma in a technical field

University degree in electrical or mechanical field

Job description

Job Details

Location: Remote - Ontario, Canada

Job ID: R0110167

Date Posted: 2025-11-24

Company Name: HITACHI ENERGY CANADA INC.

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: Yes

Job Description

The Opportunity

Join our team as a Field Service Representative and play a key role in delivering exceptional service to our customers. You will execute service work on‑site, ensuring compliance with Hitachi Energy’s safety standards and project requirements. This role offers the chance to work on advanced power products, build strong customer relationships, and develop technical expertise in transformers and high‑voltage equipment. If you thrive in dynamic environments and enjoy solving complex challenges, this is your opportunity to grow with us.

How You’ll Make an Impact

• Perform troubleshooting, repair, installation, testing, commissioning, and start‑up of power equipment.
• Execute transformer installation and maintenance activities, including bushing replacement and leak repairs.
• Conduct electrical testing of transformers (power factor, ratio, resistance, insulation resistance, SFRA).
• Operate and maintain transformer oil processing rigs.
• Prepare technical reports and customer documentation after site work.
• Collaborate with sales, marketing, and engineering teams to provide field service expertise.
• Mentor other field service employees and support technical training initiatives.
• Ensure all site work meets safety requirements and compliance standards.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Trade education, college diploma, or university degree in a technical field (electrical, mechanical, etc.).
• Minimum 5 years of electrical field service experience or relevant substation/transformer experience.
• Strong knowledge of power transformers and power system equipment; HV knowledge is an asset.
• Proven ability to troubleshoot and resolve technical problems independently.
• Excellent communication and customer relationship skills.
• Valid Canadian driver’s license and acceptable driving record; valid passport for international travel.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

Health Care: Medical, dental, vision coverage.
Financial Wellbeing: Employer-sponsored pension program with generous company match, life and disability insurance.
Family Care: 24/7 employee and family assistance program, comprehensive group insurance, telemedicine service.
Work-Life: Enhanced leave programs, fitness and wellness initiatives.
Employee Engagement and Development: Employee Resource Groups, tuition reimbursement, on-demand learning platforms.

Only selected candidates will be contacted.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.