Field Service Representative

Solar Turbines; Champlain; Hybrid; CAD 70,000 - 94,000; Full time

Job summary

A global energy solutions company in Ontario seeks a Product Support Technician to install, maintain, and troubleshoot turbomachinery at customer sites. Candidates should have extensive experience in power generation, technical qualifications, and a clean driving record. The role offers a competitive compensation package, including travel benefits and health coverage, and requires a commitment to customer service excellence. Willingness to travel extensively is essential for this position.

Benefits

Competitive Compensation Packages

Travel, Company Truck, Gas Card, Meals/Lodging

Medical, dental and vision coverage starting day 1

Paid time off plan

401(k) Savings Plan

Flexible spending accounts

Short and long-term disability coverage

Parental leave

Employee Assistance Programs

Career Development

Qualifications

• Must have 5+ years of related experience in power generation.
• Technical qualification or completed apprenticeship required.
• Willingness to travel 75-100% of the time.

Responsibilities

• Install, maintain and troubleshoot equipment at customer sites.
• Perform routine installations and make adjustments to equipment.
• Diagnose and identify malfunctions using various tools.

Skills

Customer service knowledge

Proactive initiative

Problem solving skills

Mechanical maintenance knowledge

Safety compliance

PLC knowledge

Troubleshooting skills

Education

Technical qualification or equivalent experience

High school diploma or GED

Tools

Programmable Logic Controller (PLC)

MS Suite

Job description

Career Area: Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignments include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.

What you will do:

• Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor.
• Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
• Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor.
• Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures.

What we offer:

• Competitive Compensation Packages (65k-85k not including OT)
• Travel, Company Truck, Gas Card, Meals/Lodging ALL included
• Medical, dental and vision coverage starting day 1
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401(k) Savings Plan including company match
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Parental leave
• Employee Assistance Programs
• Voluntary Benefits and Employee Discounts
• Career Development

What you will have:

• Degree or equivalent experience desired
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
• Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
• Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.
• Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.
• Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

Minimum Qualifications:

• Must be located in, or willing to relocate to Ontario-Toronto Area
• Possess a technical qualification (license, certificate, technical degree, etc.) or a completed apprenticeship or equivalent experience
• 5+ years related work experience in power generation and/or gas compressors
• 5+ years of related industry experience including but not limited to, mechanics, maintenance engineers, or any field engineering experience
• High school diploma, GED or equivalent
• Willingness and ability to travel extensively 75-100% of the time within Canada and USA
• Capable of a cross disciplined approach to the job
• Ability to legally work in Canada and the United States
• Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUI's within the last 7 years)

Preferred Qualifications

• Familiarity with rotating equipment
• Experience may be either Mechanical or Instrument/ Electrical
• Will be familiar with Gas Turbine theory and operational practice including control system logic, driven equipment and processes both upstream and downstream
• Familiarity with MS Suite
• Ability to program and basic troubleshooting on PLC systems
• Experience in an overseas/offshore environment is desirable as is familiarity with rotating equipment and PLC systems

Candidates must:

• Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
• Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years)
• Candidate must successfully complete physical exam and obtain OGUK (offshore) certification by Solar-approved physician.
• Be able to obtain a legal Transportation Worker's Identification Credential.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

$70,000.00 - $94,000.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Additional Information:

• We are hiring to fill an existing position.

Posting Dates:

January 23, 2026 - February 5, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply