Field Ops & Sales Ambassador

Computer Generated Solutions Canada; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A tech solutions company in Calgary seeks a Field Ops & Sales Ambassador for a 6-month contract. The role involves engaging customers at an AI kiosk in-store, promoting charcuterie sales, and troubleshooting hardware. Applicants should be outgoing, have retail or customer service experience, and be capable of working flexible hours, especially on weekends. Competitive hourly rate and mileage reimbursement offered.

Benefits

Competitive hourly rate

Mileage/local travel reimbursement

Training provided

Qualifications

• Located in Calgary with reliable transportation.
• Able to engage customers proactively in-store.
• Comfortable working during peak times, especially on Saturdays.

Responsibilities

• Engage shoppers and promote kiosk usage.
• Conduct daily store visits for checks and verifications.
• Troubleshoot hardware and software issues as needed.

Skills

Outgoing communication

Sales/customer-facing experience

Technical aptitude

Problem-solving skills

Tools

Smartphone

Job description

Overview

Field Ops & Sales Ambassador (AI Kiosk, Cicero) — Calgary (6-Month Contract). Location: Calgary, AB (on-site at one grocery store, daily). Company: CGS Immersive. Pilot: AI kiosk powered by Cicero supporting the Deli (charcuterie) section.

About the Role: We’re launching a six-month pilot of in-store AI kiosks to help customers discover and buy more from the Shakootery Deli. Your primary goal is to drive charcuterie sales by talking with shoppers in-store and getting them to try Cicero—the app that powers the kiosk—for pairings, recipes, and promos. You’ll be the friendly, tech-savvy face of CGS on the ground, balancing hands-on customer engagement with daily kiosk operations, store staff support, and data/telemetry verification to prove results. You may also support adjacent CGS work—light pre-sales demos, customer-success check-ins, and basic project coordination—to maximize value from this engagement.

Responsibilities

• On-floor engagement & demos: Spend time near the deli inviting shoppers to try Cicero; give quick demos, answer questions, and convert interest into kiosk usage and purchases.
• Promotion tie-ins: Highlight charcuterie pairings, bundles, and promos; coordinate with store staff on sampling/signage when available.
• Flex scheduling for peak days: Plan coverage around store traffic with emphasis on Saturdays; coordinate with managers on event/sampling windows.
• Daily store visits (One location): Perform opening checks and end-of-day verifications; address issues promptly.
• Hardware health: Inspect kiosk, peripherals, power/network, mounts; swap components as needed (with spares provided).
• Software readiness: Confirm the Cicero kiosk app is responsive, content is current, and the AI assistant is usable from an end-user perspective.
• Store partnership: Build rapport with deli and store leadership; capture feedback; ensure they’re happy with kiosk performance and impact.
• Telemetry & reporting: Verify data is flowing (sessions, interactions, assisted baskets, conversions); log daily metrics/observations for CGS roll-up reports.
• Triage & troubleshooting: Identify whether issues are hardware, network, or software; execute playbooks; escalate to the CGS dev team with clear notes.
• Quality & uptime: Track incidents, time-to-resolution, and kiosk uptime; help schedule preventive maintenance.
• Training refreshers: Provide brief refreshers for new associates; share quick tips and best practices.
• Cross-project support: Assist CGS pre-sales/customer-success tasks (demos, trainings) and basic project coordination as needed.

Qualifications

• Located in Calgary with reliable transportation; comfortable traveling between two stores each day.
• Outgoing, customer-facing communicator: Proactive about starting friendly conversations; comfortable encouraging trials and upselling without being pushy.
• Sales or customer-facing experience: Retail demos, promotions, or B2B support; comfortable working toward usage/engagement goals.
• Flexible availability: Able to work peak traffic times (especially Saturdays), with occasional evenings/holidays.
• Pre-sales / Customer Success exposure: Running quick demos, capturing requirements/feedback, onboarding tips, and follow-ups.
• Project coordination/PM basics: Scheduling, status notes, checklists, and risk/issue tracking.
• Technical aptitude (no coding required): Confident with basic troubleshooting of kiosks/tablets, Wi-Fi/ethernet checks, app restarts, and peripherals.
• Process-oriented: Diligent with checklists, logs, and documentation; strong attention to detail.
• Problem-solver: Calm under pressure; able to isolate issues and follow escalation playbooks.
• Physical readiness: Able to lift/move up to ~30 lbs for occasional hardware swaps.
• Tools: Owns a smartphone; comfortable with email, chat, ticketing forms, and simple dashboards.

Nice to Have

• Grocery/retail operations experience; prior field service or brand ambassador work; familiarity with AI assistants or kiosk deployments.

Schedule & Terms

• Contract length: 6 months.
• Hours: Full-time with a flex schedule aligned to store traffic — prioritize coverage on high-traffic days (especially Saturdays); lighter mid-week coverage as appropriate. Some evenings/holidays as needed.
• Compensation: Competitive hourly contractor rate; mileage/local travel reimbursed; training provided.
• Requirements: Background check and in-store safety compliance as required by retail partners.

How We’ll Measure Success

• Charcuterie sales uplift vs. baseline at both locations.
• Cicero usage metrics: sessions, assisted baskets, conversion rate from demo → purchase.
• Strong store staff satisfaction and adoption.
• High kiosk uptime and fast issue resolution.
• Reliable data/telemetry completeness for reporting.