Field Operations Associate

W. W. Grainger; Thompson; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

A leading industrial distributor is seeking a Field Operations Associate in Canada for a hybrid position. The role involves customer service both in-branch and at customer sites, focusing on sales opportunities and customer loyalty. Qualifications include a high school diploma and relevant experience in retail or customer service. The position offers an hourly wage of $24.47 - $28.00 and includes benefits such as medical coverage, paid time off, and retirement savings plans.

Benefits

Medical, dental, vision coverage

Paid time off and holidays

Employee discounts

Qualifications

• 1-3 years’ experience in retail/selling or customer service environments.
• Ability to operate powered industrial equipment, forklift.
• Excellent verbal and written communication skills.

Responsibilities

• Own the entire customer experience at branch.
• Service specific customer needs and manage inventory.
• Meet regularly with key customer contacts.

Skills

Customer service

Sales focus

Communication

Time management

Education

High school diploma

Tools

Powered industrial equipment

Job description

Overview

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. We are a Great Place to Work-Certified company seeking passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary:

This unique hybrid KeepStock / Branch role supports both business functions in a particular market. The Field Operations Associate will serve key customers both in the branch and on customer sites. All aspects of this role involve customer-facing activity, with a strong emphasis on agility and organization. The objective is to capitalize on sales/service opportunities, create customer loyalty, and exceed customer expectations by using guidance, knowledge, computer acumen, and a winning attitude. The individual will demonstrate excellent communication skills and the ability to prioritize and manage time effectively.

In this hybrid part-time role, the individual will work in a Grainger Canada branch and on the road servicing customer accounts. In this part-time 24-hour per week role, this individual will work M-F approximately 4.5 hours per day.

The role aligns with the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

Principle Duties and Responsibilities (You Will):

The duties and responsibilities of this position are categorized into two areas (KeepStock & Branch) and include, but are not limited to:

• Branch: Ownership of the entire customer experience, including appropriate product selection based on customer requirements, accurate order entry and maintenance, accurate picking of products, and safe loading of customer vehicles as needed.
• Branch: Consistently perform actions with a sales focus to capitalize on opportunities and encourage customer loyalty to achieve revenue targets.
• Branch: Promote Company products and services to customers and provide substitutions where required.
• Branch: Maintain well-rounded knowledge of products and tools sold, including completion of required certifications.
• Branch: Processing customer transactions.
• Branch: Providing customer updates on delivery, lead times, quotes, etc., as required.
• Branch: Management of vending machines and Vendor Managed Inventory (VMI).
• Branch: Collaborating with KS customers on program/product updates for vending/VMI programs.
• KeepStock: Service the customer’s specific needs (e.g., Vendor Managed Inventory, vending unit replenishment).
• KeepStock: Ensure proper product stocking levels at customer locations by scanning for orders as inventory is depleted.
• KeepStock: Oversee customer inventory locations ensuring proper labeling and quantities on hand.
• KeepStock: Meet regularly with key customer contacts to ensure needs are met and products are available, including scanning, put away and spot buys of products.
• KeepStock: Resolve customer problems promptly and accurately to retain loyalty.
• KeepStock: Follow designated customer routing as defined by routing software tools.
• KeepStock: Document standard operating procedures at customer locations to guide back-up resources and ensure continuity of service.
• KeepStock: Identify continuous improvement opportunities in productivity, process, and cycle time with sales and service activities.
• KeepStock: Comply with safety and inspection requirements of the facility where the service is provided.

Education/Experience (You Have):

• High school diploma
• 1-3 years’ experience in retail/selling or customer service (e.g., counter/retail sales, telephone, warehouse) environments
• Some flexibility required to working hours to accommodate branch operations
• Ability to safely learn and operate powered industrial equipment, forklift
• Successful and timely completion of initial and ongoing training as required
• Self-motivated, with high energy and dedication to customer service and sales growth
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition
• Handle various technical and operational issues
• Excellent verbal and written communication skills
• Background checks and drug screening may be required (as warranted by company or customer requirements for on-site work or equipment operation)
• Must possess and maintain a valid driver’s license in the province of residence
• May be required to use a personal vehicle for transportation meeting Grainger’s standards
• This role may require you to work at customers’ sites, with some customers having alcohol and drug screening policies for on-site contractors and vendors
• Must adhere to safety requirements and PPE on customer sites (hard hat, steel-toed boots, etc.). Details provided during recruitment

This position is hourly and pays between $24.47 - $28.00 and is bonus eligible. Salary factors include experience, qualifications, and geographic area.

Rewards and Benefits

Our programs provide choice and flexibility to meet your individual needs. Benefits may vary based on hours worked:

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program
• Registered Retirement Savings Plan & Defined Contribution Pension Plan
• Educational & Professional Membership Fee Assistance
• Employee discounts, team member perks and more

DEI Statement

We encourage you to apply even if your experience doesn’t perfectly match this job post. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow, and are recognized and rewarded for their impact. We are an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. If you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when moving from a non-driving role to a driving role.