Express Service Advisor

Cochrane Toyota; Town of Cochrane; On-site; CAD 40,000 - 55,000; Full time

Job summary

A reputable automotive dealership in Cochrane is looking for an Express Lane Service Advisor. The role involves greeting customers, documenting their service needs, and ensuring the efficient handling of express services like oil changes and tire rotations. The ideal candidate will have excellent communication skills and a proven track record in customer service. This position offers a supportive work environment with growth opportunities in the automotive industry.

Benefits

RRSP matching

Health and Dental Benefits Package

Paid Time Off

Continuous on-the-job training

Great company culture

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced environment.
• 1–3 years of experience in automotive service, customer service, or advising.
• Energetic, positive personality with excellent communication skills.

Responsibilities

• Greeting Express Lane guests promptly and courteously.
• Initiating quick-service consultations and recommending express maintenance.
• Preparing work orders quickly and accurately to keep traffic moving.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Job description

About the Role

Express Lane Service Advisors are the first point of contact for our quick-service guests. You’ll greet customers, listen to their needs, and ensure their express services (oil changes, tire rotations, filters, and other light maintenance) are handled efficiently and accurately. Your role is to deliver a 5-star guest experience while keeping vehicles moving smoothly through our Express Lane.

What Sets Us Apart

We don’t just sell & service Toyota’s, we build trust, move fast, and set the bar for what a dealership should be. AtCoCohrane Toyota, our focus is simple: people. That means our guests, our team, and our shared passion for the Toyota brand. We’re not here to follow industry standards—we’re here to redefine them. We're one of the most respected Toyota dealerships in the country, and we’ve got the awards to back it up—including 11 straight years as the Cochrane Readers' Choice Gold Dealership of the year, 11 straight years of recognition in Toyota Canada’s President’s Program and the coveted Platinum TSM Service Award.

What We’ll Bring

• A work environment built on teamwork, flexibility and respect.
• Continuous on-the-job training in the latest automotive technologies & customer service
• RRSP matching and Deferred Profit Sharing.
• Health and Dental Benefits Package
• Paid Time Off
• Great company culture

What You’ll Be Doing

• Greeting Express Lane guests promptly and courteously
• Initiating quick-service consultations, documenting concerns, and recommending express maintenance (oil changes, filters, tires, etc.)
• Preparing work orders quickly and accurately to keep Express Lane traffic moving
• Coordinating with technicians to ensure timely service completion
• Providing clear estimates and updates as needed
• Reviewing invoices with guests and ensuring vehicles are delivered back promptly
• Assisting with scheduling appointments and follow-ups
• Handling phone calls & emails with professionalism and speed
• Helping maintain above-zone Customer Satisfaction scores

What You’ll Bring

• Proven ability to deliver exceptional customer service in a fast-paced environment
• 1–3 years of experience in automotive service, customer service, or advising (Express or Quick Lane experience is an asset)
• Energetic, positive personality with excellent communication skills
• Strong organizational skills and attention to detail
• A desire for a long-term career with growth opportunities
• Team-first mindset with personal and professional integrity

Application Deadline is December 15th, 2025

Only successful applicants will be contacted.