Experienced Service Advisor

Woodbine Nissan; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading automotive dealership in Toronto is seeking an Experienced Service Advisor to join their team. This role emphasizes outstanding customer service and professionalism while ensuring a seamless check-in process for customers. Ideal candidates will have dealership experience and strong communication skills, contributing to a customer-first culture and a supportive team environment.

Benefits

Collaborative team environment

Growth opportunities

Convenient location

Qualifications

• Proven experience as a Service Advisor, preferably in a dealership.
• Outstanding customer service and interpersonal skills.
• Excellent written and verbal communication.

Responsibilities

• Greet customers and ensure seamless check-in.
• Schedule service appointments and prepare work orders.
• Communicate technician assessments to customers.
• Recommend services based on vehicle condition.
• Provide real-time updates to guests on vehicle status.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Typing proficiency

Tools

Dealership CRM software

Job description

Overview

NOW HIRING : EXPERIENCED SERVICE ADVISOR WOODBINE NISSAN

Woodbine Nissan is seeking a dedicated andexperienced Service Advisor to join our dynamic team. As an Award ofExcellence-winning dealership we pride ourselves on delivering outstandingservice trust and transparency to every guest. Were looking for someone whobrings professionalism automotive knowledge and a passion for customer careto every interaction.

This role is ideal for someone who thrives in a high-energy environment and ispassionate about creating a welcoming trustworthy and informed experience forevery customer who visits our service drive.

Responsibilities

• Warmly greet customers and ensure a seamless check-in process
• Schedule service appointments and prepare accurate work orders
• Communicate technician assessments clearly and professionally to customers
• Recommend services based on vehicle condition not just routine maintenance menus
• Ensure repair authorizations are obtained and documented properly
• Provide real-time updates to guests on the status of their vehicles
• Review final work and invoices ensuring customers fully understand the services performed
• Collaborate with service technicians and parts advisors to ensure smooth workflow
• Maintain follow-ups to ensure customer satisfaction after service visits
• Assist team members with various tasks as needed to maintain a high standard of service

What We re Looking For

• Proven experience as a Service Advisor (dealership experience preferred)
• Outstanding customer service and interpersonal skills
• Excellent written and verbal communication
• Strong organizational and multitasking abilities
• Typing proficiency and comfort with digital systems
• Experience with dealership CRM software (ERA / Reynolds experience is a strong asset)
• Basic mechanical knowledge is a plus
• Prior Nissan or Japanese brand experience is an asset
• Availability to work evenings and Saturdays as part of a rotating schedule

Why Woodbine Nissan

• Award of Excellence-winning dealership with a strong reputation in the community
• Energetic and collaborative team environment
• Customer-first culture rooted in honesty transparency and reliability
• Convenient location in the heart of Etobicoke near major highways
• Exciting growth opportunities in a fast-paced forward-thinking dealership
• Become part of the Woodbine Nissan family.

Employment Type : Full-Time

Experience : years

Vacancy : 1